Infected by the

June 16, 2011 at 09:38:37
Specs: Windows 7
About three weeks ago I started to notice that I was having trouble starting word 2010. So what I did was rather then try to figure out what is going on, I simply uninstalled microsoft office 2010 with the intension of re-installing it again. When I tried to reinstall it again, I got a message during the installation process stating that microsoft office encountered an error and that the installation process was halted. It gave no error message. I have not been able to restall it ever since.

Looking deeper into the situation I discovered that I had been invaded by the "bloodhound.exp" virus. This made sence because I noticed that my computer began to show signs of booting up problems (taking more time than usual to boot up).

My operating system is W7-H-Premium edition. I use ACRONIS as my backup system, but when I start ACRONIS to recove my backup, nothing much happens. It simple sits there and does nothing. No error messages or anything. I would appreciate any help I can get. Thank all in advance.


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June 16, 2011 at 10:01:32

Let's start with the following...

Please re-start your computer.
Tap the F8 key before Windows starts, to bring up the Windows Advanced Options menu

Use the arrow keys to select Safe Mode with Networking

Press: Enter

In Safe Mode with Networking, download iExplore.exe, which is a renamed copy of RKill:

[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Vista/Windows 7 users, right-click the mbam-setup.exe file, and select: Run As Administrator
Follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

>>Please post the >Malwarebytes log< in your reply.<< so we can see where we are at, and plan any additional removal strategy.<<

Retired - Doin' Dis, Dat, and slapping malware.

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June 16, 2011 at 12:33:03
Thank you very much. I will let you know it goes.


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June 16, 2011 at 14:12:11

Post #1 was just a starting point. We may need to do more.

Do post the Malwarebytes' log, and we will take it from there.

Retired - Doin' Dis, Dat, and slapping malware.

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