Solved If I return to factory settings..Spybubble, Spyera, Flexispy

October 27, 2014 at 00:39:12
Specs: Macintosh Macbook Pro 2008
Hi, I read you answer to this other lady about her husband spy on her iPhone, and you said to return to factory settings. I see this on all other web sites too. However, I'd like to know specifically about these types of spyware. I've read there is 100% no way to find out if it is on your cell. Ok. However, if I return my 4S to factory settings and keep it hooked up to iTunes as you said while it returns all my lost data, won't one of these types of spyware return too? Since this is always the same computer I charge my iPhone on, sync it, and do everything with, I'm really worried it may have been passed over to my computer while syncing in the past and then once the rebooting finishes it will be just like I did nothing at all. Will I be wasting my time to return to factory settings if it means I have to keep syncing with the same computer?

See More: If I return to factory settings..Spybubble, Spyera, Flexispy

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✔ Best Answer
October 28, 2014 at 07:44:43
I looked in the Apple App Store for the software (spyware) you've named here and couldn't find it anywhere.

It is my understanding that if it isn't offered in the App Store one can't just simply install software on an iOS device with one caveat, the device needs to be jailbroken in order to achieve this.

By any chance is your device jailbroken? If you are unsure are there any icons that you're unfamilar with? The Cydia store icon is a dead give away of a jailbroken iDevice. Also apps that aren't present in the official Apple App Store is another.

By restoring your iphone you will effectively remove a jailbreak. This happens every time as Apple continually patch all exploits jailbreaking takes advantage of and puts the device back to a state that Apple likes. I have restored jailbroken devices a few times and occasionally there will still be icons such as Cydia still present but they will be non-functional.

I decided to research the spyware a little and came across an article by Forbes magazine which might put your mind at ease:

http://www.forbes.com/sites/andygre...

Down towards the bottom of the article the author talks about spyware on an iDevice.

Edit: You are talking specifically about spying happening from your iPhone right? Spyware happening from your PC is another thing. I have never heard of spyware transferring from a PC to an iDevice without the device being jailbroken.

message edited by btk1w1



#1
October 27, 2014 at 05:21:03
Are you addressing your question to someone inparticular?

If you want to check your own phone for any malware apps, connect it to iTunes and look at the Apps list. Delete any that you don't use, then re-synch.


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#2
October 27, 2014 at 09:25:21
Hi, yes, I had been addressing it to someone that had answered another woman on sort of the same question, however, I was being much more specific on which type of spyware.
I have done a lot of research on those listed above and they will not appear in the apps, window or apps area. That is why they are so popular now with so many. They are well hidden and the only way it to return to factory settings. The problem is that you have to sync up on your computer to be able to return to factory settings, leave your iPhone attached during the entire process, and once done without unattaching restore all your lost data that is one iTunes. I have been told at one apple store that since I use the same computer for everything that has to do with my iPhone, If I return to factory settings and then return load everything that was saved in iTunes, that same spyware will go right back on my iPhone. I'm just trying to find someone that really knows about these spyware programs in particular, understands them and understands iPhones. I hear different stories from everyone.

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#3
October 27, 2014 at 15:11:18
It seams that running Malwarebytes after sync'ing and before factory resetting might be able to remove objectionable software from the sync files. You could put the question to them as well if they think it might help.

I personally use a Sony Android phone and installed Webroot Secure Anywhere which protects it very well (though I do not know if it is offered for i-phones).

You have to be a little bit crazy to keep you from going insane.


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#4
October 28, 2014 at 07:44:43
✔ Best Answer
I looked in the Apple App Store for the software (spyware) you've named here and couldn't find it anywhere.

It is my understanding that if it isn't offered in the App Store one can't just simply install software on an iOS device with one caveat, the device needs to be jailbroken in order to achieve this.

By any chance is your device jailbroken? If you are unsure are there any icons that you're unfamilar with? The Cydia store icon is a dead give away of a jailbroken iDevice. Also apps that aren't present in the official Apple App Store is another.

By restoring your iphone you will effectively remove a jailbreak. This happens every time as Apple continually patch all exploits jailbreaking takes advantage of and puts the device back to a state that Apple likes. I have restored jailbroken devices a few times and occasionally there will still be icons such as Cydia still present but they will be non-functional.

I decided to research the spyware a little and came across an article by Forbes magazine which might put your mind at ease:

http://www.forbes.com/sites/andygre...

Down towards the bottom of the article the author talks about spyware on an iDevice.

Edit: You are talking specifically about spying happening from your iPhone right? Spyware happening from your PC is another thing. I have never heard of spyware transferring from a PC to an iDevice without the device being jailbroken.

message edited by btk1w1


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#5
October 28, 2014 at 12:19:15
Hi btk1w1. Thanks so much for that link and your info findings. Spyera is a super nasty one indeed. I had already heard that. Yes, this is my own iPhone, I am worried about. I had never been to protective of it in the past and since I know 100% sure that the iPhone does not have to be jailbroken in order to put these types or some others (I heard also about Mobicare and MobileSpy being really hard ones to find on iPhones). I know of two friends with iPhones and their husbands have put one of these spyware on them. We do have proof of it. We are in Europe so I do not know if things work different due to our carriers here, or just bad luck. I guess you could say I must be "hosed" as well. I went to the apple store again today and another guy there said my phone looked clean, but for if for sanity the reload after returning to factory settings by using the saved data from iCloud not iTunes. It becomes a vicious circle if you are not very careful. Yes, of course, once I take care of this, my iPhone won't ever be found laying around again. Thanks again for everyones input, I really appreciate it. I'm learning more and more each day.

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#6
October 28, 2014 at 17:17:52
I'm really quite sure that your device needs to be jailbroken to install any software that Apple doesn't approve. I am talking of deliberate targeted spying of a particular person / iDevice such as the type you have pointed out.

I have done a little more digging and still cannot come up with anything that operates in the Apple ecosystem without their approval (without a jailbreak being applied) so I decided to look directly at the software vendors site(s) to examine their compatibility requirements. They freely offer this information because they need informed subscribers to pay them for their service.

MobileSpy:
http://www.mobile-spy.com/compatibi...

Second paragraph
*** All iPhones, iPads and iPods MUST be jailbroken prior to installing Mobile Spy. You cannot download or install Mobile Spy if the iPhone is not jailbroken. ***

Towards the bottom of the page:
Additional Requirements
Your iPhone, iPad or iPod MUST be jailbroken prior to installing Mobile Spy. You cannot download or install Mobile Spy if the iPhone is not jailbroken. We DO NOT PROVIDE SUPPORT for the jailbreaking process. This must be done by the customer. You can search online for numerous sites with tutorials that can assist you with this process, such as iClarified or Redmond Pie.

Spyera
http://spyera.com

Further down the page under compatibility they simply state:
Jailbreak Requires

And right beneath that
iOS 8 coming soon!
They state iOS 8 coming soon because the jailbreak for iOS 8.x.x and iOS 8.1 is very very recent. So recent in fact that it was released before Cydia was made compatible meaning it is useless for most end user jailbreakers.

SpyBubble
http://www.mobileiphonespy.com/inst...

On their install guide page:

Installation Process
1. Jailbreak the target iPhone. It is very important that the target iPhone is jailbroken in order to install SpyBubble...

And they go on to stipulate the importance of jailbreaking the device to install and run their software.


This confirms for me that software of this nature needs an Apple device that has been jailbroken to function. Apple would never allow this kind of software, they would risk losing a massive customer base if they did. If you have proof that it can be done without the device being jailbroken I would urge you to provide Apple with it. They will very quickly close any exploit that allows 3rd party spyware to be installed on an un-jailbroken iDevice.

If we were talking about a Windows or Android phone then the possibility of this happening is much greater.


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#7
October 28, 2014 at 17:29:00
JackandCoco,

One other thing has occurred to me that could be quite important to you, and the people you know that feel that they may have been affected by spyware. I decided to create a new post for it.

You do realise that if anyone has access to your iTunes account i.e. They know your password or they've guessed your password, it is possible to discover a whole lot about you. Get access to all of your photos. View previous text messages. Gain access to all of your contacts etc?

All one would need to do in order to do this is restore an iDevice and back it up from your iTunes account. Voila! They have much more personal information about you than you ever intended.

It makes sense that they would say spyware that you can't detect or remove is the reason they know. They don't want you to figure out they have access to your backed up data.

I would urge you and your friends to change the passwords to your iTunes, iCloud and email accounts that are linked to Apple.

Do this and then see if the offender(s) continue to taunt with details of private information.

Actually, just to play it safe. Change any and all passwords to everything someone you know may have access to. It is the best way to stop them in their tracks.

It is not uncommon for accounts to be illegally accessed in this way.

Also as an extra precaution I would change all passwords by using the Iphone after it has been restored just in case there is some spyware (keylogging software) installed on the PC which would allow an offender to regain access.

message edited by btk1w1


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