|"@john I ran the eset scan it didnt remove it. But here is the log"|
The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.
Some infections are unremoveable.
Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc.
The use of the computer is the primary factor in the decision whether to re-format and re-install, or just disinfect.
How to report ID theft, fraud, drive-by installs, hijacking and malware?
If any program won't run, let me know. Post the log/logs after each run.
After each fix or change we make, let me know how the comp is running. Example: Still cannot boot into Normal mode.
1: Download & run Unhide
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run, it does take some time, be patient. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
3: Download Security Check by screen317 from one of the following links and save it to your desktop.
* Unzip SecurityCheck.zip and a folder named Security Check should appear.
* Save it to your Desktop.
* Double click SecurityCheck.exe. If you run Windows Vista or 7, right click and choose 'Run as Administrator'.
o If you are asked by Windows to run this program or not, please click 'Yes' or 'Run'.
o When you see a console window, press any key to continue scanning.
o Wait while it scans.
o If your firewall alerts you of Security Check, please press 'Allow' or similar.
* A Notepad document should open automatically after scan is completed. It will be called checkup.txt; please post the contents of that document.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.