IE7 Crashes

Speck Products seethru satin hard shell...
December 20, 2009 at 09:48:34
Specs: Microsoft Windows XP Professional, Pentium 2.0 GHz dual cpre/ 3 GB
I had a few trojans and spyware this past week. I thought I had it all clean. My homepage was also hijacked. I had myweb search. I used Antimaleware Bytes Super Antispyware and spybot. Also scanned with the paid version of AVG. AVG found nothing. the others found and removed what it could find. The problem now is IE 7 has radom crashes. I removed IE 7 and reinstalled it and it will still crash. It will all of a sudden close. Before I uninstalled it I would get a send error box.But now it just closes.

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#1
December 20, 2009 at 10:37:11
Mozzila & Safari are better than IE8...download one:

Safari....

Mozilla....

Google is your friend

www.google.com


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#2
December 20, 2009 at 13:16:18
[quote="probfixer"]Mozzila & Safari are better than IE8...download one:[/quote]

I know but I was not asking for a better browser. I just want someone to suggest maybe another program to run. If I am still infected I need to get it cleaned. I do not want to do a reinstall at this time. Maybe someone suggest a hijack this log? Anyway I am haveing some issues in Firefox as well.
I just got this message.

Internet Exploer cannot open the Internet site http://www.computing.net/answers/se... Operation aborted

It seems like sites with alot of animation IE will crash. BTW I have IE7 not 8.

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#3
December 20, 2009 at 13:55:42
Oh right.....jabuck is the man for the viruses....wait for him...

Google is your friend

www.google.com


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Related Solutions

#4
December 21, 2009 at 06:02:13
Now sometimes my IE will close without any errors. It just closes as if I clicked the X. I have ran all the scanners I know to run. I believe there is still something somewhere.

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#5
December 21, 2009 at 09:55:05
Seems something is damaged....do you have Windows XP CD ?

Google is your friend

www.google.com


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#6
December 21, 2009 at 12:22:22
Yes, if it's just IE randomly closing down without warning, that might suggest it's not actually a virus but something else.

Considering you only have IE7, have you tried upgrading to the latest version of IE8? There's a small chance that a part of the browser may have become damaged for whatever reason, and that upgrading would write over the top of the files and fix the problem.

Failing that you're probably going to have to bust out the WIndows CD!

The Definitive Guide to Registry Cleaners &
PC Optimization


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#7
December 21, 2009 at 12:30:24
ChrisG

Please do us a favor and dump IE7....you should really go for Mozzila or Safari...

Google is your friend

www.google.com


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#8
December 22, 2009 at 08:21:16
OK But like I said I am infected so someone please do me a favor and help. It is just that I am used to IE so much. If I am infected I need to be cleaned. I woke up this morning I checked my AVG scan logs from overnight. It had found a trojan in the Dell Data Safe. Also crcss.exe a windows process was infected. There was a message that the computer needed to be rebooted. I rebooted. I am still haveing some issues. I am getting a few google redirects and I checked my processes and the CPU usage is 50% and sometimes it jumps to 100%. It seems to stay between 50% and 100%. It is not a matter of changeing browsers. If there is maleware in IE it may get to firefox also and may cause other problems with Windows exploer you never know what may happen. So please someone help. I am sorry I have been rude. I do try and help people here and I wish jbuck or someone would suggest I post a hijack this.

probfixer

Sorry I missed your reply. Yes I do have the Windows XP CD. My system is a Dell Inspiron 1545. I got it with Vista Ultimate with downdrage to XP Pro. I also have the Vista DVD and a Windows 7 upgrade. I do not really want to format this week. I am going off for Christmas and am takeing my laptop along. My system also has the DSR partition and maybe after the first of the year I may do a format. I may even try installing Windows 7. But now I would like the viruses cleaned or the maleware cleaned. I am waiting on jabuck maybe he will reply.

Thank you very much and Merry Christmas

Jesus Loves You!

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#9
December 22, 2009 at 10:22:57
I'm with you chris, those other browsers are only good for temporary use...I also prefer IE7 much better.
Sounds like there is a rootkit installed on your PC, the following software will help you remove it safely.

You can try the 30 day free trial (fully functional) of unhackme.
http://www.greatis.com/unhackme/dow...
Then follow the unhackme for beginners instructions on the left of the download page.
ONLY remove things that are safe to remove, and run all the scans untill the PC is virus free.
I use the prog all the time in my PC repairs for clients and it works great! If in doubt, google the questionable result to see if it can be safely removed.
Good Luck

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#10
December 23, 2009 at 06:08:29
Thank you XpUser. I am with you for being a XPUser. Not sure if I am ready for Windows 7.
I woke up this morning and had another message it had the same infections as lastnight and needed a reboot to clean. One in the Dell data safe. Is this anything to do with Dell? Maybe Dell should know? I am not saying there doing it on purpose but maybe an update got infected?

Jesus Loves You!

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#11
December 24, 2009 at 07:36:43
Ok I decided to uninstall the Dell Data safe. That is where a trojan was hideing. When I uninstalled it AVG started alerting me of viruses. I ran spybot it found several items. I tried to run Antimaleware Bytes and it did the thing like it was searching for the files. So I redownloaded it and uninstalled and reinstalled. It found 33 infections. Also after I uninstalled the dell data safe I got a message when I rebooted on startup.
Spyware Alert!

The message booax said I was infected bla bla bla and it said the virus was Worm.Win32.Netsky
I also ran super antispyware I forgot to add this when I tried the first time to download antimale ware bytes I was redirected. I just want to ake sure I am clean now also my wallpaper was hijacked there was a message in the center that said my system was infected. Maybe someone will help. I really need to post a hijack this.

Jesus Loves You!

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#12
December 24, 2009 at 07:39:52
did you try unhackme?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#13
December 24, 2009 at 07:53:36
Yes and it caused alot of problems. Not blameing the program though. It got finished with maleware bytes scan. I started AVG scan and it already shows a trojan in the Rockstar games folder. Gee wiz I may aswell go ahead and format the drive. The trojan keeps poping up. This is the worse virus problem I have ever had. I am just stumped. I am off to work now. I have most of the logs saved. Also I disabled the wi-fi card on the laptop until it is clean I think being online something is downloading in the background. My sister lives next door and uses my wireless. They use limewire. I am thinking maybe a trojan got in thru limewire and maybe found a backdoor to my laptop. Is that possible? My nephew said there computer had over 200 infections.

Jesus Loves You!

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#14
December 24, 2009 at 18:31:54
I forgot to add that if I try and boot in safe mode I get a BSOD.

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#15
December 25, 2009 at 05:27:29
"They use limewire. I am thinking maybe a trojan got in thru
limewire"
good assumption, are you doing all of this with system restore
turned off.

larry


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#16
December 25, 2009 at 17:53:44
System restore is turned off. I have never had any luck with system restore.

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#17
December 28, 2009 at 07:32:03
I believe I have most of the infections gone. I scanned anagin with antimaleware bytes and it found a few trojans. I scanned yesterday with AVG and it did not find the major one that would not go away that was the "C:\WINDOWS\system32\csrss.exe (1348):\memory_00270000";"Trojan horse Vundo.JD";"Moved to Virus Vault"

It would tell me to reboot to remove it and everytime I rebooted and scanned it would find it again and sometimes the cpu usage would be 100% and would go between 50% and 100% right now @ 10:35am it is 11%. I hope the darn blasted trojan is gone.

Jesus Loves You!

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#18
December 28, 2009 at 07:48:33
The funny part is, if IE doesn't work properly, you CAN'T get the critical updates on your PC so your PC will be unprotected....all those ppl using alternate browsers obviously don't know that...OH WELL

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#19
December 28, 2009 at 18:15:34
"The funny part is, if IE doesn't work properly, you CAN'T get the critical updates on your PC so your PC will be unprotected"

Unless you use auto updates> That"s not always the best thing>

Jesus Loves You!

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#20
December 28, 2009 at 21:09:12
'Unless you use auto updates> That"s not always the best thing>'

How can you use auto updates if IE doesn't open up?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#21
December 29, 2009 at 05:10:04
Note: Internet Explorer is up to version 8 http://www.microsoft.com/windows/In...
As you are using version 7 still it is obvious that all MS Security updates have not been completed

Also note, that when removing malware, programs such as P2P file sharing programs should be disabled (or better yet uninstalled)

I am not a big favorite for AVG (I understand its User Choice)
But since you were infected whilst still having it installed, you may want to uninstall it normally, then run the Remover Tool: http://www.avg.com/filedir/util/sup...
I prefer Free Avira Antivirus: http://www.free-av.com/

Also here is a Malware removal guide I made (some time ago)
Do note that Malwarebytes only requires a Quick scan (only)
http://www.neowin.net/forum/index.p...

Oh and one last point, I use both IE and Firefox regularly (Both of them)


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#22
December 29, 2009 at 14:58:35
Ok the trojan was gone the night before last. But lastnight AVG scanned and it found it again same thing reboot to remove it. What happened was when I removed everything found in antimaleware bytes AVG went crazy saying it found adware etc this is crazy. The free antivires I do not believe they are going to remove the varment. I have the paid version of AVG. Also the times it was not finding anything like 1 or 2 scans it still gave a BSOD when trying to boot to safe mode. Also I am still getting some redirects.

Ok XpUser4Real I understand now. Everytime I used auto updates IE never opened. But maybe it will affect it. And as for IE8 i have held off because I heard there was issues with IE 8 and XP. Anyway I am thinking hard about fornatting. I am off work the week after next and it it is not gone I will reformat.

Jesus Loves You!

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#23
December 29, 2009 at 16:25:52
Free Antivirus is just as good as paid Antivirus
The only difference is in the paid version you also get "Internet Security", meaning Firewall and/or further Malware protection, plus many other protection benefits

Free Antivirus plus a good Antimalware tool such as Malwarebytes, will find 99% of all malwares (and much more than AVG paid version on its own.

------

There are no issues (anymore) with the updated Internet Explorer and Windows. But, if you presently have malware installed then it may not be the best time to update (at the moment)

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Since you are electing to continuing with AVG, then you will need to run an online scan (as AVG has been known to miss malware)
Please download and run Eset Online Scanner: http://www.eset.com/onlinescan/run_...
And let me know the results


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#24
December 29, 2009 at 18:01:25
Not all of the AVG is internet security. I have AVG paid not the one with the firewall. I removed AVG and I am going to reinstall it and then scan and see what it finds. AVG is not the best but eset is crap. One of my friends was useing eset and a major virus got in and he was forced to format. Looks like I may have to do that but in his case it was worse. Maybe I will not have to format.

Jesus Loves You!

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#25
December 29, 2009 at 18:11:42
If you think ESERT is crap try Kaspersky at;
http://www.kaspersky.com/virusscanner

or housecall at ; http://housecall.trendmicro.com/


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#26
December 29, 2009 at 18:27:14
"AVG is not the best but eset is crap"
No I wouldn't pay for Eset myself, but their online scan is pretty good
And actually Kaspersky and Trend are good online scans too (thanks to capt, for posting)

But if you feel (as I do) that "AVG is not the best", then why re-install it?
Maybe give Free Avira a go, since I DO think its the best


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#27
December 29, 2009 at 18:42:26
I have updates until 2011 thats when it expires. I will keep useing it until then because money doesn't grow on trees. I paid good money for it. Even though I feel it doesn't do its job I will use it until 2/2011

Jesus Loves You!

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#28
December 29, 2009 at 18:49:41
Yep that's fine, millions of users like AVG, so be it.

So how did the online scan go?


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#29
December 30, 2009 at 04:18:53
AVG is uninstalled again. I am about to try the online scan. The AVG was the trial. When I downloaded the updated version of the paid I used my licensee and it said it was invalid. I wish I knew why but I am petty upset about that. But I need to get that varmet out if there really is one it could be a false positive.

Jesus Loves You!

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#30
December 30, 2009 at 04:33:54
Your license is valid for updated versions, so I don't know why it didn't work
You can contact Technical Support here: http://www.avg.com.au/support/

An online scan is an excellent move, but you still require a resident protecting updated Antivirus, installed
This is kinda step 1 ;)


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#31
December 30, 2009 at 05:14:02
eset found 3. 1 of them are there twice.

Win32/TrojanDownloader.FakeAlert.AED virus


Win32/TrojanDownloader.FakeAlert.AED virus

Win32/Bagle.gen.zip worm

Jesus Loves You!

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#32
December 30, 2009 at 05:37:10
Here, download this image and burn it to a CD !

http://devbuilds.kaspersky-labs.com...

Then boot from it, update it and scan your computer ....

Google is your friend

www.google.com

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#33
December 30, 2009 at 05:41:38
That makes a bootable CD? W.O.W! Thanks. I was hopeing someone would suggest a hijack this. I still cannot boot to safe mode. I get a BSOD either safe mode with networking or the plain safemode.

Jesus Loves You!

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#34
December 30, 2009 at 05:42:31
The eset online scan should be enough
You now need to work out why AVG will not take your registered license (if you still want it ;))

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#35
December 30, 2009 at 05:47:45
Safeboot repair key http://download.bleepingcomputer.co...

edit:

Sorry for double post


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#36
December 30, 2009 at 05:52:34
I think scanning within Windows is not efficient enough since the files that need to be cleaned are used by Windows & the cleaning fails....so, the boot CD should do it better :-)....

Google is your friend

www.google.com

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#37
December 30, 2009 at 05:56:44
No it won't

As scanning from a bootcd will miss the entire of registry and locked or protected files

It is recommended to scan for viruses from Windows
Malwarebytes Antimalware also states to scan for Malware only in Normal mode Windows

Note: If scanning from a bootcd and a virus is detected in a Windows system file, instead of safely repairing the issue, the bootcd may (or likely will) remove it
This can cause Windows not to start again


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#38
December 30, 2009 at 05:59:32
@kimsland

I`ve been removing viruses with a boot CD for years, and I have seen no problem so far....

Why do you think it will mess the computer up ?

Have you had such an issue ?

Google is your friend

www.google.com

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#39
December 30, 2009 at 06:00:57
I'm a malware removal expert

Also I edited in above ;)


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#40
December 30, 2009 at 06:03:37
I think someone else can say who is right....let`s wait & see....

Google is your friend

www.google.com

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#41
December 30, 2009 at 06:07:27
He needs a resident protecting Antivirus
I would think this to be the most important step

Plus an online scan has been completed already
Whatever the "User" result, I know I am right :p


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#42
December 30, 2009 at 06:08:45
You both are correct. Sometimes it is good and sometimes it is bad. Just like slaveing a HDD to a computer and scanning it. I have seen it work and I have seen it fail and not boot in the computer it came out of. same with bootable CD'S once with Windows 98 I used AVG rescue and it made it unbootable. The download stoped in the middle anyway said it could not make connection with the server.
<edit>
I am doing the eset online scan again. Also the safeboot repair I ran it and I still get a BSOD while trying to boot to safe mode.

Jesus Loves You!

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#43
December 30, 2009 at 06:10:49
There is no need to "slave" in this case though

Actually I have done what you have mentioned as well, but in this case Normal mode works


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#44
December 30, 2009 at 09:22:08
If you have an Xp Pro installation disc try a repair install:
http://www.microsoft.com/windowsxp/...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#45
December 30, 2009 at 12:58:18
I have XP Vista and Windows 7 disk from Dell I got the Vista Ultimate with XP Downgrade. XP was preinstalled and dell sent me the Vista Ultimate DVD. So I rebooted earlier today got some file missing on startup. So I decided to run the PC-Restore that is another option dell gives it is a recovery partition hidden in Windows BTW. Anyway I tried that and the recovery finished and I clicked the reboot it stalled on some media descriptor screen stalled for more than 10 mins. So I decided to just use the XP disk to reload the OS. I delete the partitions boot to the CD when it gets to the part to accept the licenes I click F8 and nothing happens. now what do I do?

Jesus Loves You!

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#46
December 30, 2009 at 13:35:45
So I use an external keyboard and tried again. This time F8 worked with the external keyboard. Now could my F8 key on the laptop be gone bad? I think I am makeing the right choice I am formatting the drive with the full format not the fast. When the DSR is ran it doese the quick format anyway. Now I will have a fresh custom install I hear alot of people do that anyway on day one when they get OEM systems.

Jesus Loves You!

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#47
December 30, 2009 at 14:02:53
What?

So the malware is obviously gone :)

If you have a "Recovery Partition" which worked (as you just stated) why would you then get an XP Setup disc and remove the Recovery Partition? (plus all other partitions)

You may need to contact Dell to get a Recovery Disc sent to you, which includes the Hard Drive controller drivers.
Or you could download the drivers and install them manually, by pressing F6 key when prompted by Windows XP Setup.
Your drivers are located here: http://support.dell.com/support/dow...

Do note that since you have upgraded to Vista and then Windows 7, that your license for XP is likely not valid any longer


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#48
December 30, 2009 at 15:00:48
I never upgraded to Vista or 7. I ordered the laptop with XP. The only option for ordering a dell with XP is to get Vista Bussiness or Ultimate with the XP downgrade. I chose the Ultimate. So XP was preinstalled by Dell along with a DSR recovery. In the US Dell sends OS disk. I think you are in Australia? I could tell by the avg link you gave. Anyway I know some countries do not send the disk only the DSR. But in the USA they send the disk. I got an XP Professional SP3 disk along with Vista Ultimate sp1. The Windows 7 was the free upgrade. I contacted Dell they told me the virus currupted the DSR files and I would have to load the OS from the XP CD. I have all the recovery CD'S no need to contact them about that. All seems to be good now I am installing the drivers right now.

Jesus Loves You!

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#49
December 30, 2009 at 16:41:52
"I think you are in Australia? I could tell by the avg link you gave"

Hmm, that's strange, the AVG link I supplied was a generic link
Oh, woops I just re-checked, I did supply the AVG AU support link. Doh! I must have been in a rush, as I usually always check that.

In Australia we get the Restore "Partition" and some discs like drivers or programs. You need to purchase the Restore disc separately, unless its in the original deal


Edit:

Oh and jesus doesn't love me, because a long time ago I went into a church (just for fun), the church had a sign that stated "All Welcome"
The priest (or whatever) stopped me and asked if I needed help. I explained I'm not religious at all, actually I believe evolution is highly likely (99.9%) more likely
The priest then told me to get out
I thought that was a bit contradictory, (ie the sign)
Obviously I am not welcome, I haven't been to a church since


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#50
December 30, 2009 at 16:50:52
Well I have Acronis True Image. I can make my own recovery partition now. The thing with haveing the disk is you have to install the drivers and software manually. With the DSR you tap the ctrl+F11 on the dell logo and the DSR starts all it is is a symantec ghost image. After it all completes you get the XP user input screen.

Jesus Loves You!

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#51
December 30, 2009 at 17:02:59
Yes "Acronis True Image" is a world leader in imaging
They have also released restore images to a different hardware configuration
So its all good

Would you say this long topic (IE7 Crashes) is now resolved?


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#52
December 30, 2009 at 17:45:14
Yes it is resolved. I got another question but I will make it a new post. I am sending you a PM so please check it.

Jesus Loves You!

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