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January 27, 2009 at 14:44:49
Specs: Windows XP, 256
I'm asking this on behalf of a friend who's computer I just did a bit of "work" on. I'm asking this since a recent post by CSI Jane (24367), mentioned a similar problem. I'll try to be as succinct as possible:
- my freind had a security suite from Telus on her computer,...which once loaded,....slowed her computer to a snails pace.
- I removed that, and replaced it with a new firewall (AShampoo), and a couple of anti malware programs.
- the computer seems to zip along nicely now
- she uses IE, and when it loads, some pictures don't load, ......the text is all jumbled, etc.
- I downloaded Firefox, to "test" it and it worked fine.
- I ran Spyware Terminator, and it showed nothing, as well as Avast.
- I ran HJT, and posted to an online analyzer, ...and it found nothing.

So any ideas,.....could it be because of the firewall, or anti spyware programs,.....or might it be like CSI Jane's issue and be a spyware/virus problem?


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January 27, 2009 at 17:09:48
Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Please download and install the latest version of HijackThis v2.0.2:

Download the "HijackThis" Installer from this link:
Hijack This

Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save.
1. Save " tools.exe" to your desktop.
2. Double click on tools.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

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January 29, 2009 at 18:38:49
Thanks Jabuck;
I've been without a computer myself for a couple of days and haven't been able to check the forum. Thanks for your response,....I'll hopefully be able to assist her on the weekend. Much appreciated! Once done, I'll post back. Thanks again!

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January 29, 2009 at 18:51:37
Ok, thanks for letting us know.

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