|Yes, download these following programs to a thumbdrive or write them to a CD and then apply them to the laptop.Run these and remove all they find|
1- Ccleaner Slim
3- Avast Free, also google for the avast up-dates, allow it to do a bootscan on reboot and move all it finds to the chest.
They can all be found on one page in my signature.
Let us know how you make out, Thanks
Some HELP in posting on Computing.net plus free progs and instructions Cheers