i need to restore to factory setting due to adverts apearing

March 1, 2015 at 03:52:06
Specs: Windows 7
i keep getting ads coming over the work i am doing, its driving me nuts,i can not remove them i do not know how to do this.

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#1
March 1, 2015 at 04:26:02
I will get rid of the ads, then show you how you got them & how to prevent.

Here are the first 2 steps, there will be more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#2
March 1, 2015 at 06:03:11
Better to remove the infection(s) rather than doing a factory reset & losing everything. Johnw should be able to help fix your problem.

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#3
March 1, 2015 at 09:59:41
And for the future... remember that a factory reset/restore will erase/delete "all" your personal files etc. in the process. So anytime considering the reset routine - first safeguard your files. Copy them to external media (DVD at least, and/or external hard drive even better).

Even if you can't boot into a the system there are ways to safeguard those files...


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Related Solutions

#4
March 3, 2015 at 06:43:42
In the long run, OP could have two partitions C for OS & all programs, D for data, txt, doc, xls, pics, etc. Separating OS from data would help in restoring OS from C image that will not affect data partition.

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#5
March 3, 2015 at 08:34:29
Good point Roland; if only all systems were delivered that way. Sadly most come with an all-in-one partition; apart from the recovery partition.

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#6
March 3, 2015 at 09:35:53
trvir, exactly! However, we users can fix this shortcoming early on, or later. :)

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