I need to prevent clients from using PCs while under repairs

March 27, 2012 at 12:58:53
Specs: Windows 7/Vista/XP
Does Teamviewer allow Remote Screen Locking? I am a small business owner of an IT support and maintenance firm that operates largely on remote support. We want to make sure that the integrity and quality of our service is maintained; in order to keep this going, we have to accomplish the following:

- Ensure that clients do not tamper with or otherwise interrupt repair operations and processes that are in-session. We've run into this instance a few times, and need to keep this from happening.

- Ensure that our processes are kept confidential as-per our business model's privacy policy. Competition is fierce in the online IT space, and our model's methods cannot be compromised.

Thanks in advance! We have also been experimenting with LogMeIn Pro if you are also familiar with this support software.


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#1
March 27, 2012 at 15:44:34
Disable logon's.

A Pit Bull is like a gun you can pet. And there is no safety on it.


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#2
March 29, 2012 at 13:23:06
Does this allow for us to continue work on the PC remotely while the user must wait until repairs are concluded?

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#3
March 29, 2012 at 13:56:24
I would never allow an external party to lock me out of my pc? You have some very trusting customers.
You need to have clearer instructions in place and warn the user that any deviation from the instructions could leave their pc unusable. Also that if they do tamper while you are fixing their pc, you will not fix their pc at all.

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#4
April 1, 2012 at 02:23:58
A good point, but what if the intent is to protect company processes confidentiality. Say if a competitor enacts as a customer and initiates a paid-for remote support session to see how our processes are performed? How would one go about protecting this?

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#5
April 1, 2012 at 02:59:16
What you are asking is can you copyright your methods? Did you actually invent methods of fixing pc's so different from the rest of the world that they are top secret?

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#6
April 1, 2012 at 05:46:34
That's getting pretty far fetched. If downtime is needed, do what jefro said & disable logons. All users should be notified first.

How do you know when a politician is lying? His mouth is moving.


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