I need to know how to COMPLETLY restore my PC

November 14, 2011 at 12:36:52
Specs: Windows XP, ?!
I need to know how to COMPLETLY restart my pc just like it is new, or like i just bought it yesterday.It is a WindowsXp....On the front it says hp pavilion 743c, It also has a sticker that talks about the special software included (I don't have the special software any more)And another sticker on the back that says hp pavilion "700" For some reson.If wondering,,I do have a virus and can only get on my computer in safe mode because when i go in regular mode the screen will turn black after it stops loading the WindowsXp screen(The screen wont look like its turned off but there is still a light), and i also no longer have the WindowsXp cd any either.

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November 14, 2011 at 17:59:49
Most HP's have a hidden partition. If you didn't delete that, it should still be there.
Look up your manual and see how to access it.

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November 15, 2011 at 07:19:22
what happens if after you get to the black screen you type cntr alt del, ? I believe there are several viruses that mascarade under this screen. if it pulls up the task manager, you have a virus. if that is the case double click on the processes tab, and copy down the top 5-10 memory processes(most used) and type paste them in here, and I will be happy to try to help.


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