I installed your anti virus program yesterday

May 16, 2011 at 10:56:29
Specs: Windows 8
Yesterday I agreed to install your protection program into my desktop computer. However, I am still uable to access any sites due to your "warnings" that continue to pop up on my screen. You accepted my credit card and issued me an order number of ID 5405533......License code number 1147 175591 6550.

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#1
May 16, 2011 at 15:35:58
If my guess is correct, you need to cancel that charge and put a hold on your credit card. The virus warnings were a scam and now they have your card info.

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#2
May 16, 2011 at 15:59:36
"your protection program"

Who's protection program - certainly nothing whatever to do with this forum?
All we do here is help folk fix their computers for free in our spare time. We don't have programs available.

Most likely one these scams which are commonplace nowadays and users should get to know how to deal with them. If nothing else, avoid clicking anything on the Window that first pops up and then reboot.

If you fell for one them, direct your complaints to whoever supplied it, not us.

Re-read post #1 then download MalwareBytes which is a trustworthy free program. It is particularly good at getting rid of those things.

Please come back and let us know the outcome.


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#3
May 17, 2011 at 13:16:05
Oh, what is that " your protection program"? Is it a new rogue software? According to the description "I am still uable to access any sites due to your "warnings" that continue to pop up on my screen", I am afraid that you had paid for a fake program.

Not sure if you are talkin g about this one http://www.bleepingcomputer.com/vir...


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#4
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#5
May 17, 2011 at 15:01:14
OnelastD

Could well be, there are so many of these around.

MalwareBytes is generally good at removing these but if it's that particular one your method should sort it too. Another little trick incorporated in MalwareBytes is that if the virus has disabled exe files it will still run if the exe for either the download or the program is changed to cmd or bat.

Not that we've heard any more from the poster, although I guess it's early days.

Please come back and let us know the outcome.


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