I installed WAVw/SS and I'm told the file is gone

April 19, 2012 at 17:47:57
Specs: Windows 7

I bought a Webroot Protection Pack many months ago and recently installed it (minus the Window Washer disk). Both Webroot AntiVirus with Spy Sweeper and Webroot SecureAnywhere shortcuts are visible on my desktop, and are listed on my Start menu. SecureAnywhere seems to work, responding as anticipated to my requests for scans and information. Webroot AntiVirus with SpySweeper, however, cannot be activated. Clicking its shortcut icon on my desktop and in my Start menu produces only the error message, "The item 'WRTray.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.

Do you want to delete this shortcut?"

So far I've resisted deleting the shortcut, hoping I can first resolve (or understand) the issue. What's wrong? I deleted nothing except Microsoft Silverlight, which appeared in my system mysteriously a day or so after I installed the Webroot program. I think this happened before, which is why I took a while before deciding to install and give Webroot a chance -- that reason and because my AVG Free downloaded program seemed to have developed or caught a bug. I deleted AVG before installing Webroot, except I had to leave on AVG LinkScan because it wouldn't go away despite my best efforts, until a day after my Webroot installation. Obviously, something is wrong with my laptop, which is why I'm so focused on security. My scanning with AVG isolated an HTML/Framer infection, and other malware was found when I tried Webroot and another store-bought software program temporarily. I removed both, before reinstalling Webroot.

Anyhow, my main questions are: What's wrong with my Webroot AntiVirus with SpySweeper program? Also: Why does only SecureAnywhere work, what does that mean for the security of my system, and what can/should I do about all this? I'm awaiting reply from Webroot's tech support, but wanted to also try this forum, just in case.

Thanks. !

-- Janet Boring


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#1
April 20, 2012 at 07:35:57
do a file search for WRTray.exe, and then click on it, see what happens, it may have been moved / you may need to reinstall.

mike


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#2
April 20, 2012 at 11:00:39
Thanks, Mr. Linus. I don't know what was wrong, but since my post here I've uninstalled Webroot and replaced it with something else (MSSE), which seems to work.

Sorry I wasn't sooner with my update, but actually I didn't see promising results until just a few seconds ago.

Thanks. It's helpful to notice support "out there" with these exacting issues.

-- Janet


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#3
April 20, 2012 at 14:35:10
If you actually paid for it, I might also take it up with the company, seems a shame to lose access to something that you spent money on.

mike


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#4
April 22, 2012 at 09:51:58
Thanks, Mr. Linus. I'll probably do that later. At least I've learned that uninstalling is more difficult than I had presumed, and I'll be more careful about adding programs in the future.

I've appreciated your support and valuable suggestions.

-- Janet


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