Solved I have Uniblue software but cannot open it for cleaning

April 14, 2015 at 13:47:10
Specs: Window 7 desktop
Hello,
I have Uniblue software but cannot open it for cleaning, due to blue screen, manage to uninstall
"Extra Cyberlink Power DVD 13 Pictures & Videos" ......culprit.......
I can have access to internet through Microsoft help support, cannot open any other program
would like to continue cleaning with Uniblue to remove errors.
How do I open it, I am getting still the blue screen when clicked on it.
Thanks for your suggestions

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✔ Best Answer
April 14, 2015 at 21:14:03
"It seems this to be a hopeless case, downloaded Run ESET Online Scanner as soon
as I clicked on run I get the blue screen"
You are running it on a thumb drive?
https://www.google.com.au/?gws_rd=s...

"I am on standby !!!!!!!"
Great, I'm here.
http://www.timeanddate.com/worldclo...

Heaps of other ways to outsmart the infection, shall proceed in small steps once I get all the info I need.



#1
April 14, 2015 at 15:00:14
The "culprit" is more likely to be the Uniblue software. I suggest you get rid of it. And I hope you didn't actually pay for it.

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#2
April 14, 2015 at 15:10:25
No need to use Uniblue.

Make sure it is completely uninstalled with this.

1: Wise Program Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/Wise-P...
http://www.freewarefiles.com/screen...
http://wisecleaner.com/wiseuninstal...

2: Run both of these, in this order.
Run Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Wise-D...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/download...
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
http://i.imgur.com/JZLYOLf.gif
http://i.imgur.com/4kfaeGW.gif

3: Run Wise Registry Cleaner ( Only use Registry Cleaner & with default settings. Don't use System Tuneup, that is for Experts, you really have to know what you are doing ) Reboot when finished.
http://www.softpedia.com/get/Tweak/...
http://www.wisecleaner.com/wiseregi...
http://i.imgur.com/Qy7HWcA.gif


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#3
April 14, 2015 at 20:27:12
Dear Johnw,
I start to follow your advise, but it seems that starting with the first one :
http://www.softpedia.com/get/Tweak/...
I am getting......Service desk plus.......Manage engine etc......
and when try to open it, getting blue screen
I can only get through the internet by using Microsoft help desk
trying anything else and I am getting the blues screen, even though it has been
uninstalled.
The long list of stuff to do does not work .....any other suggestion !!!???
Thanks



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Related Solutions

#4
April 14, 2015 at 20:32:45
I would say you are infected Nibirulilu78, you will need to use the flash/thumb/pen/usb drive method.
There will be more work to do, after running ESET.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
My ESET product detected a threat—what should I do?
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...

message edited by Johnw


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#5
April 14, 2015 at 20:59:39
Dear Johnw,
It seems this to be a hopeless case, downloaded Run ESET Online Scanner as soon
as I clicked on run I get the blue screen
Some software do get pass the blue screen, Spyhunter do,
Anything to try on safe mode ???? anything to type on RUN....etc....
Thanks for all your help I am on standby !!!!!!!

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#6
April 14, 2015 at 21:14:03
✔ Best Answer
"It seems this to be a hopeless case, downloaded Run ESET Online Scanner as soon
as I clicked on run I get the blue screen"
You are running it on a thumb drive?
https://www.google.com.au/?gws_rd=s...

"I am on standby !!!!!!!"
Great, I'm here.
http://www.timeanddate.com/worldclo...

Heaps of other ways to outsmart the infection, shall proceed in small steps once I get all the info I need.


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