I have tried everything to install anti virus

May 9, 2014 at 20:19:19
Specs: xp pro
I have tried everything. Renamed all programs before trying to download and I still can't run anti spyware. Please help

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May 9, 2014 at 20:36:47
"can't run anti spyware"
What program is it?

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May 9, 2014 at 22:16:40
Malawarebytes. And it wont install norton

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May 9, 2014 at 23:27:51
Symantec Develops New Attack on Cyberhacking
Declaring Antivirus Software Dead, Firm Turns to Minimizing Damage From Breaches.

I shall try & find a way to outsmart the infection which I believe is stopping you installing.

Best you print or write the instructions & check the steps off as you do them.

1: Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.

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May 10, 2014 at 00:23:37
Thanks Johnw. I will try this and let you know if this problem is fixed. I have never had anything like this happen. It even disabled all my firewall settings.

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May 10, 2014 at 00:43:14
"I will try this and let you know if this problem is fixed"
It will take more than one program to get you clean.

It is impossible to know what is going on in your computer, without viewing the logs.

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May 10, 2014 at 04:58:00
The first thing I would do is restart in Safe mode and try installing Malwarebytes there, update and run it. If it works, remove all it finds. Then i would skip Norton and install Avast Free Version (still in safe mode), update it and run it. If you prefer to pay for your antivirus protection, purchase Webroot instead of using Norton.

With a new machine, one recently reinstalled (Windows), you should not do anything except Windows update and driver install/update before installing your antivirus program. Without the antivirus installed, you are going to get many things and they will be harder to remove once they are imbedded deeply.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers

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May 10, 2014 at 23:23:46
What norton product are you trying to install?

You seem to be treating the terms 'install' and 'download' the same. They're not. You download something from the internet. Then once downloaded if it's a program like malwarebytes you install it on your computer. Or of course some software comes on disk and you install it from there.

So which are you having the problem with? And what exactly happens when you attempt the download (or installation)?

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May 10, 2014 at 23:35:01
I agree with response #6...Avast is about the BEST IMO....I would get AVAST to do a bootscan on reboot and move ALL it finds to the chest, a safe way to remove problems so your OS stays intact....

HELP in posting on Computing.net plus free progs and instructions

message edited by XpUser4Real

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