I have a virus and cant get it removed

December 14, 2009 at 14:25:07
Specs: Windows XP pavallion entertainment pc
I have a virus that affected my laptop as mentioned above i have used mcafee and i can remove some of them but when i try and run malwarebytes it gives me a code 2 saying the exe is not there but i have redownloaded it and put it back on there several times and i still can not get it up and running but the virus has turned my background green and i can not log on to the internet it has a message on the backscreen when i reboot it so i am desperate for help so please let me know if there is something i can do to remove this thanks for your time

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#1
December 14, 2009 at 15:49:30
Install malwarebytes on a jump drive and run it in safe mode. You could also try installing a virus scanner like AVAST free on a jump drive too. Since the jump drive is an add on device, the virus doesn't affect it since the virus dwells on your hard drive. Good Luck.

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#2
December 14, 2009 at 16:26:09
i did have malwarebytes on a jump drive and it still says the same thing and i can not boot in safe mode...any other advice

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