I got a virus message, put it in the vault, a

May 10, 2011 at 13:28:12
Specs: Windows XP
I was running a program yesterday. All of a sudden, it shut off and I got a warning that my computer may be infected and would I like to move it to the vault. I said yes and now my avg is gone and every time I double click an icon on my desktop it asks me what program i want to use to open it. The only program that I can get to run is my internet explorer. I have searched and it seems that it wiped out my avg antivirus system. Is there anything you can do to help me? I tried running system restore but again it asks me what I want to open it with.


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May 10, 2011 at 17:44:57

Let's see if this gets you going...

Open Notepad: Start > All Programs > Accessories > Notepad
If you cannot open Notepad, press CTRL ALT DEL (simultaneously), and open Task Manager.
Once there, click File, then hold down the CTRL key
Click: New Task (Run)
This opens a Command Prompt window.
Enter: Notepad, and press Enter.
Now, copy and paste ALL the Registry code that appears below into Notepad, including the Windows Registry Editor Version 5.00 portion

Windows Registry Editor Version 5.00

"Content Type"="application/x-msdownload"






@="\"%1\" %*"


@="\"%1\" %*"






[HKEY_CLASSES_ROOT\exefile\shellex\PropertySheetHandlers\ShimLayer Property Page]

In Notepad go to File and select: Save as
Save as: xpexefix.reg
Save to the Desktop
Now, go to the Desktop
Double click on the xpexefix.reg file
When prompted, say yes to merge into Registry
Reboot to take effect.

Let us know if it works so we can press on with getting rid of the malware.

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May 16, 2011 at 03:31:22
I tried your suggestion and got an error message indicating there were some open keys and so it was unable to merge.

will doing this bring back my desktop? My entire desktop disappeared after "vaulting" something with AVG. I assumed I was vaulting the virus but it looks like it took everything. I can see my programs in the control panel but can't open anything.

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May 16, 2011 at 06:16:24
As soon as you can, disable AVG temporarily. AVG is notorious with interfering with the running of tool needed to make repairs.

To get the Windows Desktop, try the following:

Start Task Manager (Press: Ctrl Alt Delete simultaneously)
In the Task Manager prompt, click on File (upper left) and select New Task (Run...) from the menu.

In the Create New Task, Open area, type Explorer.exe
(Note the upper case letter in Explorer.exe)
Press: OK

You should be back at your Windows Desktop.

Once your Desktop has returned the first thing we need to fix your Windows Registry Shell value.

To fix the Shell entry, download the following Shell.reg file:

[If the file does not download, paste the following, >without the quotes<, in the address bar of your browser:

Save the file to your Desktop.

Locate the shell.reg file on your desktop and double-click on it.
When Windows asks if you would like the data to be merged, allow it to do so.

Now, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.

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May 16, 2011 at 07:25:59
everything was going along fine until i went to install the malwares and got a "access denied" message. can't go any further.

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May 16, 2011 at 08:02:32

Just realized you are not the original poster.

Please start your own thread...otherwise, this might get a little confusing.

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