I can't update my antivirus!!

June 28, 2012 at 22:31:59
Specs: Windows 7, core i5/4gb ram
Actually this is a bit of a weird problem... when i sign in in any account like facebook,gmail,myspace i keep getting the error messages like ..

Secure Connection Failed

An error occurred during a connection to www.facebook.com.

SSL received a record with an incorrect Message Authentication Code.

(Error code: ssl_error_bad_mac_read)

And the thing is i can't even update my antivirus .. but if i Use Avast i can update the antivirus and login to facebook and other accounts but the Speed decreases drastically ... And If i use any other Antivirus than Avast I get Lots of hashfails while downloading torrent..
I've tried Malwarebytes but it doesn't work.. i formatted my C drive and reinstalled the OS but the same problem exist.. I can't do full format as i have important files on the other drives.. i also tried Rkill but it didn't show anything suspicious.. So plz help me out..


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#1
June 29, 2012 at 00:32:40
You could try using a Linux Live cd to recover your data then continue with the full format.
Use something like Puppy Linux. Once the desktop opens you will see all the drives on the desktop bottom left, you can then mount your drives and then save all of your data to a external hard drive or large flash drive. Before you install the saved data back onto your fresh Windows install check them for viruses.

Please reply and let us know if our help worked.


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#2
June 29, 2012 at 02:00:44
well the only problem is my 1TB flash drive is completely full... so i can't copy my data of the computer on the flash drive.. isn't there any other way to get rid of this problem???

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#3
June 29, 2012 at 04:57:23
I have seen comments online about the "Error code: ssl_error_bad_mac_read" message. Networking hardware has come up alot. Which can cause issues downloading software and the interfering with your general surfing as well. Any chance you can try a different network adapter, it may not be virus related?

Please reply and let us know if our help worked.


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#4
June 29, 2012 at 06:21:55
Well actually i have a LAN cable directly connected to my laptop ... so it's not possible to change my network adapter.. and it's not problem with the adapter as i can surf without any problem in any laptop other than mine.. :\

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#5
June 30, 2012 at 15:14:50
"i can't even update my antivirus .. but if i Use Avast i can update the antivirus"
I don't understand this contradiction - have you two AV's on board? If so it is unwise long term as can they fight each other if running together in the background.

It's OK to run MalwareBytes "on demand" tho. What do you mean it didn't work (symptoms)? You can try renaming MalwareBytes file extension from EXE to CMD or COM or BAT (this goes for the download or the program file MBAM.EXE itself).

Best to run Rkill & MalwareBytes from Safe Mode. Run Rkill first then keep it running and run MalwareBytes. "TDSS Killer" might be worth a shot too (rootkit finder).

Always pop back and let us know the outcome - thanks


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#6
July 1, 2012 at 00:23:48
Malwarebytes didn't work means it didn't show any suspicious items .... I ran the MBAM and Rkill on safe mode too but it didn't show anything as well... i also scanned with TDSS killer but it also didn't show any suspicious item... The recent conclusion i came upon is it's theFIREWALL of the avast internet security which blocks the virus or malware's process ... If i Use Avast antivirus which doesn't have the firewall in place of Avast internet security (which has FIREWALL) the problem still persist.. So Avast internet security is only good enough to temporary block the virus..

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#7
July 1, 2012 at 11:01:51
Is it only on secure connections? I am wondering if some setting got changed under internet options. could be something malicious or it could be something that updated the settings. Did you upgrade the browser or something?

:: mike


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#8
July 1, 2012 at 14:17:25
Bit of a long shot but something I read made me think you should check that your computer is in the right time zone for your country and that the time is set correctly.

Always pop back and let us know the outcome - thanks


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#9
July 2, 2012 at 00:24:10
@mikelinus :
yaa it happens only on secure connection like facebook gmail etc and as i mentioned earlier i am having Hash fails while downloading torrent so it has to be a virus or something.. and i haven't changed any settings and didn't upgrade my browser..

@Derek:
I already checked the time... it is set correctly according to my country's time zone..


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