Solved I can't seem to get rid of browser toolbar Ask

December 12, 2013 at 07:47:37
Specs: Windows 7
how do I get rid of anything to do with ask. It continues to take over my searching. If I go to ie11 ask becomes my search engine. If I shut down ask.com it shuts down my ie11.

See More: I cant seem to get rid of browser toolbar Ask

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#1
December 12, 2013 at 10:00:57
Rather than duplicate assorted "how to…" etc… - all out there on the www…

I suggest you run a google trawl/search - using the search term/string:

remove ask toolbar

and you will get more than a few hits… Having had the same pest a while back, at least one the hits you will get will help you get rid of it…

These pests usually arrive when you download and install assorted items. These can be genuine (bona-fide) applications etc.; but presumably they (vendors etc…) get something from whomever to include them in the software…?

Often there is default acceptance of such an item to be installed, and it's easily overlooked… If you accept the "automatic/default" etc. installation - rather than go for "custom" these pest will just go in automatically. But if you elect for/choose to custom install, you will have the options to uncheck install assorted items - and thus avoid them.


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#2
December 12, 2013 at 10:37:47
✔ Best Answer
Try ADWCleaner on it (free):
http://www.bleepingcomputer.com/dow...

See blue Download Now @BleepingComputer button. You Save the download file then double click on it to run the program. Do the Scan first, you then get a log with options as to what to let it remove, although mostly it is OK to do the Clean. By all means post the Report (log) on here for us to look at first if you wish.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
December 12, 2013 at 11:38:23
I've had success by just uninstalling it via Add/Remove Programs.

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Related Solutions

#4
December 12, 2013 at 12:24:51
Hi Jeffiner... I've done it successfully that way too... but some seem to find it won't go that easily... Possibly there are variants of this item - similar names etc. but not all quite the same item?

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#5
December 12, 2013 at 14:11:58
Yes, I agree the first port of call would be Control Panel > Programs & Features. If not ADWCleaner would be a good next move and it might find some other toolbars or their remnants lurking around.

Always pop back and let us know the outcome - thanks


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#6
December 12, 2013 at 18:34:38
After removing the Ask toolbar, you will also need to choose a default search provider since it is probably also changed to Ask. This typically is a drop down arrow at the beginning of the search bar so if you have ever used say Google and Bing, they will both be options on that list. just choose the one you want and it should be your new default after that.

You have to be a little bit crazy to keep you from going insane.


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#7
December 13, 2013 at 14:31:18
After running the above, Copy & Paste the contents of the logs please.

Also, run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool to your desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#8
December 15, 2013 at 13:40:18
I see you have chosen a Best Answer, so presumably Ask has now gone which is good to know.

It is up to you but there could still be some merit in continuing with Johnw #7 who will make sure your computer is properly clean.

Always pop back and let us know the outcome - thanks


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#9
February 25, 2014 at 09:09:27
I am really trying to get the hang of this. Derek answer was very good. Everyone else seems so helpful as well. I have referred many people to this site for very good reason.


Thanks,
Barbara


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