Solved I can't install any Antivirus on my Laptop

Dell /
March 20, 2017 at 02:06:06
Specs: Windows 10 Single Home Language (64-bit), 4GB of RAM
The title says it all.

I CAN'T INSTALL ANY ANTIVIRUS ON MY LAPTOP!
Cause --> I don't know what's the cause,

But last year (2016), my father installed McAfee on my laptop last year, I didn't appreciate it, so I uninstalled It, but failed. So i figured out a way to remove McAfee completely by deleting it's Directory on Safe Mode.
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I have some photos on what'll happen if i install ANY antiviruses on my Laptop:
-->http://imgur.com/a/ML6rK
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Not only Antiviruses, this includes Malwarebytes as well. The most powerful Malware Removal that I ever know in my life.

Here's a photo --> http://imgur.com/a/FS7au
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EVEN if I do install any of those on Safe Mode, it's IMPOSSIBLE to uninstall them.
I need help, because my laptop is prone to any Viruses, even if I had Windows Defender with me.

There are NO Virus involved here ( maybe? idk), it's something to-do to my System which IDK what to do.

message edited by R.Barillos


See More: I cant install any Antivirus on my Laptop

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✔ Best Answer
March 23, 2017 at 03:03:51
"I can't install any Antivirus on my Laptop"
It appears that both Malwarebytes & BitDefender are both OK.
Is that correct?

You don't really need BitDefender, I use Malwarebytes & Windows Defender.

BitDefender Uninstall Tool Download
http://www.bitdefender.com.au/suppo...
http://www.bleepingcomputer.com/dow...
http://www.softpedia.com/get/Tweak/...

Do you have any issues?

message edited by Johnw



#1
March 20, 2017 at 04:45:21
This could be caused by Windows 10 system security.

Try right-clicking on the setup file, then left-click on "Run as administrator" in the pop-up context menu.

message edited by phil22


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#2
March 20, 2017 at 08:55:17
I've done that before, but nothing happens.
It just gave me the same error.

message edited by R.Barillos


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#3
March 20, 2017 at 09:05:46
McAfee has a special removal tool that needs to be run. Do a google search for mcafee consumer product removal tool.

"my laptop is prone to any Viruses"

It's no more prone than any other computer. It's likely you're doing some "not so safe" things or visiting some "not so safe" sites.


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Related Solutions

#4
March 20, 2017 at 12:54:01
I'll try that once i got McAfee running on my laptop again.

message edited by R.Barillos


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#5
March 20, 2017 at 15:02:19
Once you get it to uninstall, replace it with something that works & is free.

https://www.bitdefender.com/solutio...


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#6
March 20, 2017 at 17:56:45
R. Barillos, don't reinstall McAfee again in an attempt to fix it. Run the removal tool.

Doing the best I can here... And remember, there's always more than one path to success. :)


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#7
March 20, 2017 at 22:47:46
Umm...

Whenever i run the application, nothing happens. I checked on the Task Manager to see what's happening, and it seems that it only runs for a while, and shut down itself in less than a minute.


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#8
March 20, 2017 at 23:34:19
You mean the removal tool is not running?
http://tinyurl.com/m5tftet

message edited by sluc


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#9
March 21, 2017 at 00:24:13
Sorry, but Tiny URL is blocked here in Saudi Arabia (i'm no arabian).

message edited by R.Barillos


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#10
March 21, 2017 at 01:38:02
"Tiny URL is blocked here in Saudi Arabia"

McAfee Consumer Products Removal tool
http://service.mcafee.com/FAQDocume...
http://www.softpedia.com/get/Tweak/...
http://www.bleepingcomputer.com/dow...


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#11
March 21, 2017 at 08:13:06
Read Comment #7

I tried to run this but NOTHING happens, it doesn't wanna run at all.


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#12
March 21, 2017 at 08:27:54
Can you try to run the following command from and elevated command-prompt?
sfc /scannow

https://support.microsoft.com/en-us...


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#13
March 21, 2017 at 13:15:31

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#14
March 21, 2017 at 14:05:57
"here's a photo:"

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using this. No account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php

message edited by Johnw


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#15
March 22, 2017 at 04:42:07

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#16
March 22, 2017 at 04:57:31
"-Reply to Johnw"
Got them, give me about 20mins to go through them.

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#17
March 22, 2017 at 05:21:19
This is our first step.

Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
CustomCLSID: HKU\S-1-5-21-3874203843-1072467902-301316182-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-FC8D87F40781}\InprocServer32 -> %%systemroot%%\system32\shell32.dll => No File
Task: {FFE10DDA-0935-4DC8-8734-7DE029DB9504} - \OfficeSoftwareProtectionPlatform\SvcRestartTask -> No File <==== ATTENTION
Shortcut: C:\Users\CoolSteveMan5555\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\�’�š�¾�½Ñ‚�°�ºÑ‚�µ.lnk -> C:\Users\CoolSteveMan5555\AppData\Local\Amigo\Application\amigo.exe (No File) <===== Cyrillic
Shortcut: C:\Users\CoolSteveMan5555\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\�ž�´�½�¾�º�»�°Ñ�Ñ��½�¸�º�¸.lnk -> C:\Users\CoolSteveMan5555\AppData\Local\Amigo\Application\amigo.exe (No File) <===== Cyrillic
ShellIconOverlayIdentifiers: [ AccExtIco1] -> {AB9CF9F8-8A96-4F9D-BF21-CE85714C3A47} => -> No File
ShellIconOverlayIdentifiers: [ AccExtIco2] -> {853B7E05-C47D-4985-909A-D0DC5C6D7303} => -> No File
ShellIconOverlayIdentifiers: [ AccExtIco3] -> {42D38F2E-98E9-4382-B546-E24E4D6D04BB} => -> No File
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
GroupPolicy: Restriction - Chrome <======= ATTENTION
GroupPolicy\User: Restriction <======= ATTENTION
GroupPolicyScripts-x32: Restriction <======= ATTENTION
HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSSEDF&pc=MSE1
SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSSEDF&pc=MSE1
SearchScopes: HKU\S-1-5-21-3874203843-1072467902-301316182-1001 -> DefaultScope {FFEBBF0A-C22C-4172-89FF-45215A135AC7} URL = hxxp://go.mail.ru/distib/ep/?q={SearchTerms}&product_id=%7B4533329A-D37E-4DD4-BC54-7915398FF6AB%7D&gp=811041
SearchScopes: HKU\S-1-5-21-3874203843-1072467902-301316182-1001 -> {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSSEDF&pc=MSE1
SearchScopes: HKU\S-1-5-21-3874203843-1072467902-301316182-1001 -> {FFEBBF0A-C22C-4172-89FF-45215A135AC7} URL = hxxp://go.mail.ru/distib/ep/?q={SearchTerms}&product_id=%7B4533329A-D37E-4DD4-BC54-7915398FF6AB%7D&gp=811041
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - No File
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - No File
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - No File
FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\saffplg.xpi => not found
FF Plugin-x32: @mcafee.com/MSC,version=10 -> c:\PROGRA~2\mcafee\msc\NPMCSN~1.DLL [No File]
FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll [No File]
CHR HKLM\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx <not found>
CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx <not found>
HKU\S-1-5-21-3874203843-1072467902-301316182-1001\...\StartMenuInternet\ChromeHTML: -> C:\Program Files (x86)\Lefttoe\Application\chrome.exe <==== ATTENTION
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]
S3 DrvAgent64; \??\C:\WINDOWS\SysWoW64\Drivers\DrvAgent64.SYS [X]
S3 VMnetAdapter; \SystemRoot\system32\DRIVERS\vmnetadapter.sys [X]

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...

message edited by Johnw


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#18
March 22, 2017 at 05:55:44

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#19
March 22, 2017 at 06:03:46
Next step. If unable to run it in Normal mode, try Safe mode.

Update & Run Malwarebytes Anti-Malware ( MBAM ) Free Version. Use Quick scan ( now called Threat Scan )

When the scan is complete, click Apply Actions.
Wait for the prompt to restart the computer to appear, then click on Yes.
After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.
http://fs5.directupload.net/images/...
Or, you can do it before the reboot.
http://i.imgur.com/NOmMO3l.gif
Or,
https://www.malwarebytes.com/suppor...

Copy and Paste the contents of the log, in your reply please.
Log locations
http://i.imgur.com/s05hsP9.gif
http://i.imgur.com/qZ5dybV.gif
http://i.imgur.com/wOHlluy.gif
http://i.imgur.com/pYQQLah.gif

If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
If your MBAM log indicates "No action taken". That's usually a result of NOT clicking the Apply Actions button after the scan. In most cases, a restart will be required.


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#20
March 22, 2017 at 06:14:14
I don't understand,

Quick Scan?
I recently installed MBAM but the only options there are:

-Threat Scan
-Custom Scan
-Hyper Scan

I'm on V3.0.6 & because you mentioned "Quick Scan (now called Threat Scan) i got confused on that


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#21
March 22, 2017 at 06:16:28
"I don't understand"
Run Threat Scan.

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#22
March 22, 2017 at 07:51:22
http://pastebin.com/91DJ4h6E

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#23
March 22, 2017 at 16:12:05
Download Security Check by screen317 from one of the following links and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
Please restart the computer before running this security check..
* Double click SecurityCheck.exe. If you run Windows Vista or 7/8, right click and choose 'Run as Administrator'.
o If you are asked by Windows to run this program or not, please click 'Yes' or 'Run'.
o When you see a console window, press any key to continue scanning.
o Wait while it scans.
o If your firewall alerts you of Security Check, please press 'Allow' or similar.
* A Notepad document should open automatically after scan is completed. It will be called checkup.txt; Please Copy and Paste the contents into your reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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#24
March 23, 2017 at 00:11:28
http://pastebin.com/vathW06i

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#25
March 23, 2017 at 03:03:51
✔ Best Answer
"I can't install any Antivirus on my Laptop"
It appears that both Malwarebytes & BitDefender are both OK.
Is that correct?

You don't really need BitDefender, I use Malwarebytes & Windows Defender.

BitDefender Uninstall Tool Download
http://www.bitdefender.com.au/suppo...
http://www.bleepingcomputer.com/dow...
http://www.softpedia.com/get/Tweak/...

Do you have any issues?

message edited by Johnw


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#26
March 23, 2017 at 08:53:41
I don't have Bitdefender, but I have Malwarebytes.
The reason i want to install other antivirus, is that imo WinDefender isn't gonna help a lot. It's pretty much a basic Antivirus.

Another thing about Windows Defender, is that, it can't detect most viruses that're in my Laptop, but other Antiviruses can. Last year, my laptop had a virus where my internet browser just brings me to other websites, I try to scan it with Windows Defender, and says in the end "No threats were detected". Because of that, i try to use Malwarebytes, and it detected that there's a virus in my laptop.

This is why i don't like to use Windows Defender as my default antivirus software, i usually use Avast as my Default browser.


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#27
March 23, 2017 at 14:22:52
"This is why i don't like to use Windows Defender"
Go to any malware forum & no matter what AV they have installed, they got infected.
It is up to the USER to be vigilant.

Good read here. I have been using MS AV's for as long as I can remember. Nice & simple, no need for so many bells & whistles.
Former Mozilla Engineer: Your Antivirus Is Poison, Remove It Now
http://news.softpedia.com/news/form...
"Specifically, O'Callahan points out that all antivirus solutions except for Microsoft’s actually do more harm on a system, as they create additional security flaws that can be exploited by attackers. He says Windows Defender is a “competent” piece of software, emphasizing that third-party security vendors do not follow their standard security practices and in the end expose users and their data."


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#28
March 23, 2017 at 21:11:34
Also browser hijackers are not really virus strictly though they are malware. Scanning weekly with Malwarebytes certainly helps.
Personally I have been using Webroot Secure Anywhere for many years and I am happy with the results though I may be a bit more careful with my browsing.
No single program can protest against 100% of the nasties out there 100% of the time, it is not possible. You need protection plus auxiliary scanners for manual double checking.

You have to be a little bit crazy to keep you from going insane.


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#29
March 23, 2017 at 22:00:56
Thanks for pointing that out Johnw & Fngers!

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#30
May 14, 2017 at 01:00:48
f you are unable to install an antivirus, antispyware, or antimalware program on your computer, perhaps you should try booting it into Safe Mode with Networking and then try to install the programs again.

You can boot your computer into Safe Mode with Networking by restarting your computer and then pressing the "F8" key while it's booting up, which should bring up the boot menu.

From there, you should use your computer's arrow keys to select the "Safe Mode with Networking" option and then press "Enter", in order to select and boot into this mode.

Once you've booted into Safe Mode with Networking, I'd suggest that you try to download an install an antivirus program, as well as an antispyware or antimalware program and then run them both, if you're able to.


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