I can't download any antivirus software and now my Mozilla F

December 17, 2011 at 15:39:14
Specs: Windows XP
I can't download any antivirus software and now my Mozilla Firefox will not work only internet explorer. When trying to download Norton or any antivirus software, It will download but won't install.I receive an error message saying not connected to the internet but I am. I checked the connectivity of wireless usb and it say I have an excellent signal. However Malwarebyte downloaded but will not update. The one thing I think that might be the cause of the problem is before trying to download the software is..I install Netgear N300 Wireless USB Port to this computer. Let me further back track. The computer had been sitting up for approximatley 2 months not connected to anything. So when I started it there were several updates to be install from windows, adobe, java and Norton. When trying to update Norton it kept loosing connections. So I unistalled Netgear and reinstall step by step to the instructions. I haven't lost connection since the reinstall and my signal strenght has been Very Good or Excellent However before the re-install while trying to figure out the problem with netgear I was clicking on several things pertaining to the internet and now I don't know what I might have clicked that I shouldn't have clicked. Also I downloaded CCleaner and ran it and the ran the cleaner too. I also did the drive wiper in CCleaner. So I don't know if I wiped something that shouldn't have been. Below is the HJack log. Can someone please help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:50:18 PM, on 12/17/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Windows Live\Family Safety\fsssvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdnserv.exe
C:\WINDOWS\system32\lxdncoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\NETGEAR\WNA3100\WifiSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Live\Family Safety\fsui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe
C:\Program Files\NETGEAR\WNA3100\WNA3100.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xfinity.com/customer/sta...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
O1 - Hosts: 209.134.192.217 D2000
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.0.0.125\coIEPlg.dll (file missing)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.0.0.125\IPS\IPSBHO.DLL (file missing)
O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - (no file)
O3 - Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.0.0.125\coIEPlg.dll (file missing)
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ComcastAntispyClient] "C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide
O4 - HKCU\..\RunOnce: [Shockwave Updater] "C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1151601.exe" -Update -1151601 -"Mozilla/5.0_(Windows;_U;_Windows_NT_5.1;_en-US;_rv:1.9.1.5)_Gecko/20091102_Firefox/3.5.5_(.NET_CLR_3.5.30729)" -"http://www.explorelearning.com/index.cfm?method=cResource.dspView&ResourceID=633&ClassID=1572439"
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: NETGEAR WNA3100 Smart Wizard.lnk = C:\Program Files\NETGEAR\WNA3100\WNA3100.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: lxdnCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdnserv.exe
O23 - Service: lxdn_device - - C:\WINDOWS\system32\lxdncoms.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINDOWS\system32\mfevtps.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: WSWNA3100 - Unknown owner - C:\Program Files\NETGEAR\WNA3100\WifiSvc.exe

--
End of file - 7230 bytes


See More: I cant download any antivirus software and now my Mozilla F

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#1
December 17, 2011 at 16:11:34
For starters you have quite a bit of redundant Norton stuff around. Go to their website and see if they have an uninstaller to get rid of it. If not try Revo Uninstaller (free) which should get it out.

Consider one of the free AV's such as Avast or Microsoft Security Essentials.

Always pop back and let us know the outcome - thanks


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#2
December 17, 2011 at 19:53:04
Tried to download Revo Uninstaller received error message Internet connection error say unable to connect to the donload server. It seems that your internet connection is down or firwalled. I'm at a lost at this point. Internet is working and I'm borwsing so I don't know why I'm having this issue

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#3
December 18, 2011 at 07:10:42
It might be worth downloading it on another computer then transferring it and installing it via a flash drive. I'm not suggesting that is your only issue but sometimes redundant AV stuff can cause problems so it is a worthwhile first step.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
December 18, 2011 at 08:17:05
Use another computer to create an AVG Rescue CD, then boot the infected system off the CD & run a full scan.

http://www.avg.com/us-en/avg-rescue-cd


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#5
December 20, 2011 at 09:44:40
Okay my problem is FIXED, well at least I think it is. Here's what I did. I download the AVG Rescue CD from my new computer, which is Windows 7 and tried to install it on my old computer which is Windows XP. It didn't work it wouldn't install. After giving up on that I did a system restore. That work fine but still wasn't able to download any anti virus and couldn't open Mozilla and wasn't able to uninstall Norton. So I copied the Norton files from my new computer and installed in on my old computer. The Norton installer deleted the old files and re-installed Norton. That seemed to have done the trick because I was able to access Mozilla and Norton is now updating. When Norton first opened I did notice Norton turn red immediately saying there were 3 errors or something to that affect. I clicked fix it and it went to green saying computer is protected. So I can download now and I can access the internet through Mozilla but I still have one issue left which I will post a new question.

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#6
December 20, 2011 at 13:01:42
Well done, unusual approach too. By the way, it might be worth running MalwareBytes freebie on that machine in case there is anything still lurking. It often finds what AV's miss. As it doesn't run in the background all the time, it won't clash with your AV, so it can either be kept onboard afterwards for the odd manual scan or uninstalled.

Always pop back and let us know the outcome - thanks


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#7
December 20, 2011 at 13:21:45
Not using AV I'm using Norton can I still use Malwarbyte with Nortton?

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#8
December 20, 2011 at 15:21:33
Yes that's OK.

By AV I just meant "Antivirus" programs generally, whether Norton or anything else.

The main thing to avoid is more than one of these type of programs running together in the background all the time. They start checking each other which can cause slow downs.

Always pop back and let us know the outcome - thanks


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