I can't access or update anything antivirus

Symantec / Norton antivirus
August 19, 2009 at 23:41:13
Specs: Windows XP
I am going crazy. I can not update my antivirus protection or even log on to any websites dealing with Symantec or NAV. I must have picked up a virus somewhere and am now infected with something that prevents updates to catch it. I just noticed it happening today. Can anyone help?

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#1
August 20, 2009 at 16:50:55
I would suggest permanently removing Norton using the uninstaller from their website:
http://service1.symantec.com/Suppor...
If you don't use the tool, Norton will stay embedded on your PC and no other AV or firewall will work properly.

I suggest you maybe try Avast Free, much better real-time protection than Norton, no scans to schedule and automatic up-dates daily:
http://www.filehippo.com/download_a...
and allow it to do a bootscan on reboot. Move all it finds to the chest.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
August 20, 2009 at 20:12:11
I really appreciate the helpful tip. I would have no problem unloading Norton, as it doesn't seem to help when I really need it (I called tech help... for ONLY $99.99 an expert technician will clean my computer up for me... what a joke).

The only problem is I can't access the website you have advised me of for removal. This "thing" on my computer blocks any and all websites I try and visit for help. Even other websites I try to access through a search engine like Google.

I was able to do a little further research on the virus and it appears to be the Facebook virus. When I ran my full system scan, it came back as the W32.Koobface.D virus. So I have identified it and removed it, but my computer is still feeling the effects of limited web browsing.

I don't know what else to try. Any other ideas?

Thanks for all the help.


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#3
August 21, 2009 at 04:51:08
try using another pc and putting the progs on either a thumb drive or a cd and then installing it on the problem pc

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Related Solutions

#4
August 21, 2009 at 15:19:03
Well, this seems like DNS issue to me. You can check you DNS settings this way http://support.microsoft.com/kb/305553

I would recommend you to verify your DNS server(s) with your Internet service provides (ISP).

regards
David from virus-support.com


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#5
August 25, 2009 at 20:40:31
Got it back up and running. Had to use some malware search and destroy software. I also updated my virus protection with a thumb drive and completed a full system scan.

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#6
August 25, 2009 at 20:40:57
Thanks for all the help and suggestions guys. I appreciate it.

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#7
August 26, 2009 at 11:41:59
you are most welcome, thanks for posting back!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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