I can not view anti virus websites

Kaspersky lab Internet security 2010 - 3...
May 27, 2010 at 19:07:30
Specs: Windows XP

My PC has been infected and i've just bought Kaspersky Internet Security 2010 to beef up my protection.

However when the install screen requests the license key my pc can not connect to the net to retrieve one.

I have also realised that i can not view any anti virus websites or microsoft.com.

I have seen other posts regarding the same thing however am not savvy enough to fix this problem on my own.

Any help would be very much appreciated.

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May 27, 2010 at 21:48:19

Cannot visit to particular website may not always be due to virus infection. It can also be due to various other reasons
To visit AV or Microsoft website, try the following steps

1. Cloose all applications
2. Close / disable startup applications (such as skype, messenger, or any background application)
3. Start/Settings/Control Panel/Internet Options/Delete Browsing History/Delete All (in passwords)
4. Also delete files and settings stored by add-ons (check) and click ok
5. Close all windows, and files, (just in case) nothing has to be open
6. Go to Start/run
7. Type in the open: %temp%
8. Press enter
9. Start deleting the temp files
10. You might not be able to delete some of the files, because ther are in use. Leave them alone.
11. When you get the error: Error Deleting file or folder click ok and continue deleting some of the files by type
12. When you are done. Reboot the computer
13. Now try to open Microsoft webiste or AV websites.

Please reply back if it doesn't work.

Thank you :)

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May 28, 2010 at 01:08:22
If previous post didn't help read this article carefully:


Advise you to go to the bottom and download Malicious Software Removal tool from Microsoft.

When a lot of anti-virus sites do not open it is similar to what Conficker usually do.

Hope that was helpful

;) Security Made Easy ;)

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May 28, 2010 at 10:28:46
Unfortunately i followed your steps to no avail pcs365_3.

SSHGuy...i can't view microsoft sites as well. Any other tips?

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Related Solutions

May 28, 2010 at 10:55:00
It's possible that the virus/malware altered your hosts (no extension) file. Locate your hosts file in the C:\WINDOWS\system32\drivers\etc folder and right click it, choose Open, choose Notepad and open it. Between the lines is what the generic hosts file for XP should look like.


# Copyright (c) 1993-1999 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# rhino.acme.com # source server
# x.acme.com # x client host localhost


See if the AV sites and Microsoft sites are showing under the localhost

If they are this is the reason you can't access them. To correct the problem remove all entries below the localhost

but do NOT remove that entry.

After you do that click File and choose Save.


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May 28, 2010 at 15:27:29
If you had Norton or McAfee before installing kaspersky, that could be the problem. Go to their respective websites and use THAT uninstaller to remove all registry items or else NO AV will work properly.

Also, right click on internet explorerand click on internet properties/ connections/ Lan Settings and make sure use proxy is UNCHECKED.
Then close IE and open it again to see if you can get online.

Some HELP in posting on Computing.net plus free progs and instructions Cheers

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May 30, 2010 at 17:12:51
I have tried all of the above and nothing has worked.

I am still unable to activate my Kaspersky program or visit any anti virus sites or microsoft.com

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May 31, 2010 at 16:08:06
Does safe mode with networking work for you?..

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June 1, 2010 at 17:58:45

Thank you all for your thoughts and help. It was very much appreciated!

I decided to get my pc serviced and resolve the issue. I needed an upgrade to parts anyway.

Thank you once again

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