Solved how to stop smart tag from popping up in download folder

December 1, 2015 at 06:58:33
Specs: Windows 8.0
smart_tag.js keeps popping up in my downloads folder - how can I get this to stop?
Thanks for your help.

John


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#1
December 1, 2015 at 07:30:57
✔ Best Answer
Some folk fixed it by resetting Internet Explorer:
IE > Tools > Internet Options > Advanced > hit Reset button. It will remove addons but they soon come back with usage. Your favorites will be retained.

Also go to "Control Panel > Programs and features" and uninstall anything that looks a like "TopText, HOTtext, DesktopDollars, or a variation of TopText".

Otherwise run these three free programs in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

EDIT:
It would be a good idea to run the above three even if the problem appears to be resolved. They often find malware that has got through.

Always pop back and let us know the outcome - thanks

message edited by Derek


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