Solved How to solve the problem

May 27, 2018 at 17:23:23
Specs: Windows 7
I turned on my kaspersky internet security 2018 and click OK but only a while the anti virus turned off itself. I kept doing this but also the machine turns the anti virus off. What can I do to solve this problem?

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#1
May 27, 2018 at 17:57:20
✔ Best Answer
It might be malware that is turning it off to prevent detection. My first step would be to run these freebies as they often unearth things that AVs miss:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Run the "Scan", followed by the "Clean & Repair".

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If either of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks


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#2
May 27, 2018 at 20:22:51
If the problem persist, check with Kaspersky support.
Perhaps the Kaspersky forum could point you in the right direction

https://support.kaspersky.com/13645...


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#3
May 28, 2018 at 18:06:19
Thanks Derek.

It really helps my problem.

Thank you very much...


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#4
May 28, 2018 at 18:59:54
Good to hear. Keep an eye on it and if you suspect any malware is still present we can probably get it taken further.

Always pop back and let us know the outcome - thanks


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#5
June 8, 2018 at 11:20:16
If the computer is still behaving itself you can mark this thread as Solved by awarding a Best Answer.

Always pop back and let us know the outcome - thanks


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