Solved How to solve problem downloading for certain files / setup?

September 5, 2015 at 05:09:54
Specs: Windows 10
Hi, I'm facing a problem where I can only download certain files. Here's my status,
Window = Window 10
Browser = Google Chrome
Files able to download = Facebook uploaded documents.
Files unable to download = McAfee antivirus setup, my university files(PDF), some download test file- http://www.thinkbroadband.com/downl...

When I click on those links, NOTHING happens at all. I tried 'Save link as', restoring default, using different browser, going to internet option to check on Download part (also opening restricted sites to all), Unchecking security tabs, NOTHING HAPPENS! T_T

The worse thing when I thought it's a virus but I cant download my anti virus to solve the problem! Can anyone please provide me the solution?


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#1
September 5, 2015 at 08:58:37
✔ Best Answer
See if you can run these three freebies in the order given. They often find malware that anti-viruses miss:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/downlo...
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any finds something please copy/paste the appropriate logs on here.

I you can't download them use another computer and SAVE the downloads as files. They can then be transferred over using a USB Flash Drive and run by double clicking the files.

Always pop back and let us know the outcome - thanks


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#2
September 6, 2015 at 01:18:00
Did you have this problem prior to upgrading to windows 10? Have you tried different browsers to see if the problem is there too?

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#3
September 9, 2015 at 07:23:46
Hello everyone. Thanks for the responses.

Derek.
Before I try out your suggested solution, I continued to figure out on my own. I managed to solve it. It was due to 'Internet Download Manager' extension. Somehow after my trial periods expired, I uninstalled it, and reinstalled it after few weeks to see if I can get new trial, but it couldn't work anyway (as expected), so I removed as an extension on Google Chrome. After suspecting the internet download manager is the source, I used task manager to 'End task' it, it only worked after I 'End task' it for more than 5 times, then I straight away uninstalled it, and my downloads worked as usual again. But the mystery remains why was other browser affected by the internet download manager also, maybe because it was a default setting to influence all browsers. Thanks for your response anyway.

Daveincaps.
I already tried different browsers, I had the same problem downloading, but it's all settled now.

This post serves as an appreciation and experience sharing to all. Thanks again.


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#4
September 9, 2015 at 07:38:09
Nicely done then. The only reason I mentioned those malware programs is that so many issues these days seem to be down to malware that I am inclined to check that first. They are good ones to try if you are ever suspicious.

Thanks for popping back with the fix.

Always pop back and let us know the outcome - thanks


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#5
September 11, 2015 at 13:45:08
Just to add that there is no need for Internet Download Managers and they are often more bother than they are worth (or scams). Windows is quite capable of downloading without any extras.

There is an awful lot of nonsense touted on the net, from magic speed up programs to "fix-all" programs. Best avoid the lot unless recommended by a regular on a reliable computer forum.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
September 12, 2015 at 04:02:17
Internet Download Manager is quite useful for downloading movies from different sources. If you can get the video play on the browser, IDM can download it. Hahah. Unfortunately it has trail expiry date, after that, it becomes a nuisance.

But I do agree with u on the point where there's a lot of nonsense programs sabotaging the system of the computer. Dat's y I always try to limit those programs.


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