Solved How to run virus program when can't open it?

May 20, 2017 at 11:18:43
Specs: Windows 10
Computer won't open any virus program. I have tried 3 separate virus programs to scan my computer with and it will not open any of them.

See More: How to run virus program when cant open it?

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✔ Best Answer
May 20, 2017 at 18:42:24
"I did go into safe mode but couldn't get the networking to come up"

Did you press F5 as explained in the 2nd link in response #4?

"After Windows 10 reboots, you can choose which boot options you want enabled. To get into Safe Mode, you have three different options.

To enable Safe Mode press the F4 key on your keyboard, to enable “Safe Mode with Networking” press F5 and to enable “Safe Mode with Command Prompt” press F6."



#1
May 20, 2017 at 13:19:05
This can happen when you have malware onboard (it can block them). See if you can run these three freebies, in the order given (they often find what AVs miss):

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If any of them find anything please copy/paste the appropriate logs on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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#2
May 20, 2017 at 14:00:25
Also possibly running the program (setup?) in safe-mode might work?

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#3
May 20, 2017 at 14:10:39
None of them would download. Thanks anyway.


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Related Solutions

#4
May 20, 2017 at 14:14:59
You should not have numerous AV programs installed because they may conflict with each other. Find one good one & stick with it. I'm a fan of BitDefender Free Edition but others may recommend something else. If the anti-malware & cleaners recommended by Derek don't work, you may have to create a bootable rescue disc so that the infections can be removed without booting into Windows.

http://www.digitalcitizen.life/top-...

EDIT: if you're unable to download any of these programs, try downloading them from Safe Mode with Networking.

http://www.digitalcitizen.life/4-wa...

message edited by riider


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#5
May 20, 2017 at 14:38:28
Which/what programme/s won't download?

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#6
May 20, 2017 at 15:05:49
Re #3

What exactly happens when you try to download them?

Is downloading the only significant issue you are having?

Have you tried downloading them using a different browser?

Can you download and Save as a File (rather than running in the browser)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
May 20, 2017 at 17:42:44
Nothing I have tried will download. None of the suggestions. I did go into safe mode but couldn't get the networking to come up.

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#8
May 20, 2017 at 17:56:06
In order for us to try to diagnose the problem without being able to see your computer, please answer the questions in #3.

Thx

Note: You have two browsers in Window 10, "Edge" and "Internet Explorer", apart from any other browser you might be using.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
May 20, 2017 at 18:42:24
✔ Best Answer
"I did go into safe mode but couldn't get the networking to come up"

Did you press F5 as explained in the 2nd link in response #4?

"After Windows 10 reboots, you can choose which boot options you want enabled. To get into Safe Mode, you have three different options.

To enable Safe Mode press the F4 key on your keyboard, to enable “Safe Mode with Networking” press F5 and to enable “Safe Mode with Command Prompt” press F6."


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#10
May 21, 2017 at 03:10:40
Do you have access to another computer which will allow the downloads? If so then use that one and copy the downloads to a usb stick or a dvdrw. Then pop whichever into "this" computer and run them that way?

Also, as per Derek, which browsers have you tried? There "may" be a security setting which is in the way. And is there any anti-virus utility already installed and running?


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#11
May 21, 2017 at 12:34:40
Finally got one to load up but that didn't solve the problem.Will have to just take the computer to a computer person. Thanks for your help.

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#12
May 21, 2017 at 12:35:41
Only have one but it still isn't finding anything wrong, now that I got it to working. Will take it to a computer man. Thanks for your help.

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#13
May 21, 2017 at 12:37:28
Thank you. I finally wrote down instructions to get to Safe Mode and did get in to download a maleware and virus program but I still have the problem. Time to go to the computer man. Thanks for the instructions to get into Safe Mode. It's pretty neat! Thanks for all your help.

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#14
May 21, 2017 at 14:00:57
OK, good luck, hope it doesn't cost too much and thanks for popping back to let us know. I hope your own stuff is backed up because they have a knack of restoring Windows for any software fault.

EDIT:
Err...Careful with that malewear for malware typo - it could get you into all sorts of trouble LOL.

message edited by Derek


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#15
June 16, 2017 at 03:36:56
i think your antivirus programs might be corrupted or outdated... so you need to install or update you antivirus program. if that doesn't work check for malware or Trojan. in order to remove these malware or trojen you can install software i.e. :- http://www.avg-support.uk/

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#16
June 16, 2017 at 05:05:47
You can run the program given in #1 by downloading them on another computer and Saving each one as a file. They can then be transferred to your own computer using a flash drive. You double click each download file to run or install them. They have been specially selected because the work well.

I appreciate that you have probably already taken it to a repair shop but keep a note of those three programs for possible future use.

Always pop back and let us know the outcome - thanks


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