how to rid me of this

March 31, 2015 at 07:55:11
Specs: Windows 8
just been infected with a browser called luckysearches cant get rid without buying software any help out there,,,,, thanks shaun

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#1
March 31, 2015 at 08:02:50
You definitely don't need to buy anything to remove an infection. Run these three small freebies in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

Always pop back and let us know the outcome - thanks


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#2
March 31, 2015 at 09:21:36
thanks derek used the Junkware Removal Tool (JRT and everthing is back to normal got my browser back thanks shaunb cant seem to the the log on though wont paste


message edited by shaunblears


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#3
March 31, 2015 at 09:31:47
OK thanks but I have to say that when you get these infections it takes more than even these three to unearth everything, so it's most likely that you still have "nasties" around. Running all three is what I call first aid and mostly it takes more to ensure your computer is clean. We can assist if you want to take it further.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#4
March 31, 2015 at 09:39:04
derek I will run all 3 in order,, see what pops up,,, thank you shaun

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#5
March 31, 2015 at 16:32:12
"cant seem to the the log on though wont paste"
You can't shaun.

You need to Copy & Paste the contents of the 3 logs in your reply please.
They will still be on the comp.

There will be more nasties lurking, think of it like a cancer, unless you get it all..........

message edited by Johnw


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