How to re-set my home page after malware clearance?

March 26, 2015 at 10:41:52
Specs: Windows 7
Norton cleared my computer of malware and nop!w I can't get internet explorer, find task bar, general tab or anything. Hel

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#1
March 26, 2015 at 15:30:40
Doubt you are properly clean.

Lets see if you can run this & then I will check if you are clean.

Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Start at Step 1 ( very, very important ) & when you get to the final step ( Repairs ) check/tick all the boxes. Reboot when finished.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/BSqcYxn.gif
http://i.imgur.com/nShbsRA.gif

The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif

Another way to find the logs.
32-bit
C:\Program Files > Tweaking.com > Windows Repair (All in One) > Tweaking.com_Windows_Repair > Logs
64-bit
C:\Program Files (x86) > Tweaking.com > Windows Repair (All in One) > Tweaking.com_Windows_Repair > Logs
Refer SS ( screenshots )
http://i.imgur.com/6zQBU9H.gif
http://i.imgur.com/e63WNzy.gif

message edited by Johnw


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#2
March 26, 2015 at 20:34:39
Norton should have an 'undo' option that will put things back the way they were before you let it run amok on your OS. Then scan with non-norton malware detection software.

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#3
March 27, 2015 at 09:44:35
Can you even open Internet Explorer?

If you can right click around the top of the screen and ensure that "Menu bar" is checked.

Always pop back and let us know the outcome - thanks


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