how to remove Windows Troublemakers Agent

March 12, 2011 at 03:07:35
Specs: Windows 7
cannot acess the internet because this virus just keeps popping up and is holding me to ransom demanding that i pay £25 for windows troubles agent to clean up my computer i already have norton 360 have phoned norton and they want £69.99 to remove thid virus please help me maureen

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March 12, 2011 at 03:20:51
Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
Highlight that driver and right click on it and select DISABLE
Now RESTART your computer.
Download a copy of Malwarebytes but DO NOT run it yet.
Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
Once the program is installed go to the UPDATE tab and try to update the program if you can.
Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.

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March 12, 2011 at 03:37:51
hi cant find TDSSserv.sys is there anything else to look for thanks

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March 12, 2011 at 03:55:28
hi cant find TDSSserv.sys

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Related Solutions

March 12, 2011 at 03:57:41
Restart in safe mode and try running your Antivirus software.

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March 12, 2011 at 08:19:42
tap f8 and get into safe mode with networking.
Download and run these free removers in the exact order:
1- rkill.exe
2- TDSS Killer
3- Malwarebytes in full scan mode and fix all it finds.

Some HELP in posting on plus free progs and instructions Cheers

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