How to remove virus that malware scanners fail to remove

March 7, 2017 at 04:45:11
Specs: Windows 10 Home, 2.6 GHz / 6 GB / 64 Bit
Computer has virus/worm on it that I am unable to remove. Scanned with # of malware scanners. Only Zemana identified But after quarantine, it still remained. Then ran Adwcleaner, which identified a number of possible problems. Quarantined those and then ran Hijackthis, which found many other possible issues. I saved the log files from all three. I need help in getting these off my computer.

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March 7, 2017 at 05:42:17
Forget HijackThis it is too outdated to be of any use and doesn't understand the locations for Windows 10. DO NOT remove anything it reports or you might wreck the system.

Run the ADWCleaner Clean then run these two:

Junkware Removal Tool (JRT)
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If anything is found please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek

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March 7, 2017 at 13:35:32
"I saved the log files from all three"
Yes please, Copy & Paste the contents of all logs in your next reply.

After doing so, Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
If we have to run Farbar more than once, refer this SS.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using one of these. No account/registration needed. Give us the links please.

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