Try the following:
If you cannot download the following file, the malware may be blocking the attempt. You need to download to a clean computer and then transfer to the infected one using a USB flash drive, or external media (an external drive or a CD).
The malware on your computer does not allow the launch of executables (a file ending with .exe), so we must fix that first.
Please download FixNCR.reg:
If you downloaded the .reg file to a USB drive, insert the USB drive into the infected computer and open the drive letter associated with it.
Or, if you were able to download it to the infected computer, in either case:>>
>>Double-click on the FixNCR.reg file to fix the Registry on your infected computer.
You should now be able to run your normal executable programs and proceed to the next step.
Now, download iExplore.exe, a renamed copy of RKill:
[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:
Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.
>Without a reboot<, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:
Double-click mbam-setup.exe and follow the prompts to install the program.
Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.
When the scan finishes, click OK in the message box, and you will see the results of the scan.
Click the Remove Selected button to get rid of the malware.
When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.
Please post the >Malwarebytes log< in your reply so we can see where we are at, and plan any additional removal strategy.
Retired - Doin' Dis, Dat, and slapping malware.