How to remove Malware/virus?

August 31, 2017 at 06:12:34
Specs: Windows 10
Can someone PLEASE help me. I am assuming it's malware causing my problems and I can't do anything to scan and remove it. I had Malwarebytes installed but when I downloaded a file malware took over and it removed my Malwarebytes and when I try to reinstall it says the file is in use. I have downloaded several virus/malware programs but it tells me the same thing when trying to install them. It won't let me go into safe mode and it won't let me open my task manager. It did let me run Windows Defender and it found a couple of threats but after removing them whatever is causing the problem is still there! Symantec used to have a virus scan that was 100% online but now you have to download a file and it won't let me run it!! Someone please tell me how to fix it. I'm desperate as I use my computer for my work.

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#1
August 31, 2017 at 08:05:40
Download and burn to a DVD the ISO for Kaspersky Rescue disk..It's a linux based disk which will go online and update itself; after-which it will scan the system fully and deal with whatever it find...

It's free, safe to use, and often recommended here.

https://www.howtogeek.com/howto/364...

Any logs generated - retain them for possible investigation by one or two of the pest/malware gurus who drop in here across the 24hrs from all over the globe.


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#2
August 31, 2017 at 08:09:03
See if this gets you anywhere:
https://askleo.com/how_do_i_remove_...

Always pop back and let us know the outcome - thanks


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#3
August 31, 2017 at 09:44:53
Do you know how to boot into Safe Mode in Win10? Try the programs from response #2 in this thread:

https://www.computing.net/answers/w...

message edited by riider


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#4
August 31, 2017 at 14:37:18
The advantage of the Kaspersky Rescue disk is that it scans the entire hard drive; including all windows system files. Some of the windows files cannot be scanned etc whilst windows is booted up; and some pest/malware hide within those system files and thus are not detected nor dealt with.

The assorted utilities riider points you to are excellent in getting rid of assorted "stuff" and frequently all that is required. But if problems persist then Kaspersky often helps; and Derek's useful link (I'd forgotten about askleo - I used to be on that site) does have useful info too...


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