How to remove info boxes on desktp that have no way to remov

July 18, 2014 at 22:44:31
Specs: Windows 7
This Alert box about viruses has appeared on my desktop and there's no way to remove it! Techs have tried and can't get rid of it, they spent hours trying.I vaguely recall a simple keyboard shortcut that got rid of them, can't find it anywhere. I'm using Windows 7 home premium. This box appeared after the techs removed hackers mess from the computer...Hope someone can help...

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#1
July 19, 2014 at 03:03:51
This will take about 9 steps.

Step 1: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
To run Unhide, simply download it onto your Desktop If your default download location is not the Desktop, drag it out of it's location onto the Desktop.and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt.
Copy & Paste the contents of the log in your next post please. Let me know if it doesn't produce a log.

Step 2: Reboot

Step 3: Run RogueKiller
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://majorgeeks.com/RogueKiller_d...
http://www.geekstogo.com/forum/file...
http://tigzy.geekstogo.com/roguekil...
http://www.sur-la-toile.com/RogueKi...
User Guide
http://www.adlice.com/softwares/rog...
Official tutorial
http://www.adlice.com/softwares/rog...
If RogueKiller won't run, open IE & turn off SmartScreen Filter.
http://windows.microsoft.com/en-AU/...
Download & SAVE to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop.
Exit/Close RogueKiller.
When completed make sure to re-enable your antivirus.

message edited by Johnw


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#2
July 29, 2014 at 16:02:59
That is usually a sign of an unwanted rootkit. Try running these progs in the EXACT order listed and DO NOT reboot untill after the last scan

1- rkill.exe (give it time to kill the processes)
http://www.bleepingcomputer.com/dow...
2- tdss killer (remove what it finds)
http://www.bleepingcomputer.com/dow...
3- malwarebytes (uncheck the free trial before using it, then do a scan and fix all it finds)
http://filehippo.com/download_malwa...
Then reboot your computer

This method has removed MANY unwanted rootkits...good luck

HELP in posting on Computing.net plus free progs and instructions

message edited by XpUser4Real


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#3
August 4, 2014 at 12:13:14
Thank you both for the help, I'm saving both answers in case it happens again! Sorry I took so long to reply. I had my antivirus provider fix the problem after the pc was hacked.
Sure appreciate great help, thanks again..

Donna


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