how to acces the internet when a virus is blo

May 3, 2011 at 07:38:33
Specs: Windows
There is a virus on my pc that is blocking me from getting online to download a repair tool. I check to see if it was using a proxy server, but it isn't. I'm not in a finiacal position to pay someone to fix this problem, so with the limited computer skills I have I am would like to try and fix it myself. Any advice?

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#1
May 3, 2011 at 07:58:23
When you first turn the computer on press F8 key a few times, should bring up a black screen with menu options, choose "safe mode with networking", answer "yes" to the question that pops up on the desktop. See if you can access the internet. If you can download malwarebytes, update and run it, remove the items it selects at the end. here's a link to malwarebytes download.

http://download.cnet.com/Malwarebyt...

If you cannot get on-line. Go into the control panel to network connections. On your local area connection, right click on it and then click properties, brings up a box of things. We are looking for tcp/ip settings, click on it, there should be no numbers in the boxes, and there should be a dot by "obtain ip address automatically" and one by Obtain DNS automatically. Make it so, click ok and try again. lets us know.


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#2
May 3, 2011 at 10:42:15
If Malwarebytes doesn't work. Start your computer in normal mode, open Internet Explorer

Click on Tools

Internet Options

Click on the Connections Tab up top

Click on LAN Settings

The only thing that should be checked in there is Automatically Detect Proxy Settings

If the other boxes below are checked (Proxy Server) UNCHECK them. That's the reason why you cannot get onto the Internet is because your computer is searching for the proxy server. You have to uncheck those and you will be good to go. Once you get onto the Internet, go download Malwarebytes or ComboFix and scan your computer to remove that issue.


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#3
May 4, 2011 at 14:38:17
So, I did all that you suggested. I currently have Malawarebytes installed. Malawarebytes worked in safe mode only so I ran a scan. It found the virus and removed it. Then on the restart the virus was back. I am able to goto my homepage (Yahoo) but I can't get to any free virus removal sites. I'm trying to get to Microsoft-security-essentials. When I try to get to any of them all I get is "internet explorer cannot display the page diagnose connection problems. Then it runs a check that comes back "windows cannot conect using HTTP.HTTPS. or FTP. this is caused by firewall settings. check ports 80, 443, and 21

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#4
May 4, 2011 at 16:38:06
So, I did all that you suggested. I currently have Malawarebytes installed. Malawarebytes worked in safe mode only so I ran a scan. It found the virus and removed it. Then on the restart the virus was back. I am able to goto my homepage (Yahoo) but I can't get to any free virus removal sites. I'm trying to get to Microsoft-security-essentials. When I try to get to any of them all I get is "internet explorer cannot display the page diagnose connection problems. Then it runs a check that comes back "windows cannot conect using HTTP.HTTPS. or FTP. this is caused by firewall settings. check ports 80, 443, and 21


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#5
May 4, 2011 at 21:38:36
"Then on the restart the virus was back"

If the virus keeps coming back, it may nullify setting changes, etc.

Boot the infected system to Safe Mode by tapping F8 (top row key), and select Safe Mode with Networking

In Safe Mode with Networking, sign in to your usual profile.

Next, download iExplore.exe or eXplorer.exe, which are renamed copies of rKill:
http://www.bleepingcomputer.com/dow...

Save the file to the Desktop, and double-click on it. (For Vista, select: Run as Administrator)
Ignore any messages, and allow the file to run until the command window closes.

Without a reboot, update and run Malwarebytes’ Anti-Malware

>>Last, please post the Malwarebytes log in your reply.<<


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