|Hi I am trying to sort out a problem for a friend, with his kids laptop, they have inadvertently installed the notorious malware called "win 7 anti-spyware 2011" . There is loads of info on the web, but most of revolves around buying another dubious software package to cure the problem. |
So far, I have found that the malware still functions in safe-mode. It prevents the installed anti-virus programmes from running, with the exception of Panda, which I find odd. I can still open Task Manager, which shows a process called "BGG.exe", as being the culprit, but strangley, I can't locate "BGG.exe" anywhere. Using Task manager again when I ask to look at the location of "BGG.exe" it tells me it is located in "users/username/appdata/local, but there is no sign of it there. Clearly the malware is faking the properties within task manager.
I have even tried looking around in the registry,(although to be honest, I'm never very happy about playing around in there), with no luck.
Can anyone help me.