how do I remove a trend micro popup?

Trend micro Antivirus + antispyware 2010
August 4, 2010 at 17:58:20
Specs: Windows XP
My computer keeps sending me to the internet to a purchase trend Micro page when I first start the computer up. How do I delete this from my computer? There is no uninstall or unsubscribe on the internet store page. I have contacted Trend Micro but have yet to receive a reply.

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#1
August 5, 2010 at 13:00:20
first, were you using trend micro?
If so, go into your control panel and add/remove.
Uninstall trend micro from there.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
November 25, 2010 at 14:13:51
XPUser4Real: Why bother answering with such a stupid answer. This person is telling you that something is causing an ad to purchase Trend Micro occurs with first startup of the computer. This has nothing to do with previously installed software. On a computer I just re-installed from an image, it is doing the same thing. This was some of that "sales" crap manufacturers get paid by other companies, like Trend Micro, to put on new computers in an attempt to get the new computer user to buy their services. To Pastor Sharon, when I find an answer, I will post the solution.

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#3
November 25, 2010 at 20:30:28
Why bother answering with such a stupid answer.

Looks like Quark is just a beginner at removing Malware ;-) we all started somewhere.

Pastor Sharon, go into msconfig and remove trend from startup if you see it in there, then reboot.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#4
January 6, 2011 at 12:32:39
I don't think Quark is wrong. I just did a destructive system recovery of my hp running xp. In the process of getting everything back up to speed with updates etc (just microsoft, by the way, the only web page I have visited, after activating norton internet security), I also have Internet Explorer opening spontaneously with a web page asking me to buy trend micro. Putting the web address into the "never allow to open" within IE tools doesn't even work. I think it is something put in there by windows or hp, not malware by a third party. How would I get malware? I haven't opened any websites except microsoft. I would love to learn how to get rid of it, though.

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#5
January 6, 2011 at 13:22:18
you did a destructive, that means you loaded all ythe origional progs on your PC, obviously trend was one of them...use revo uninstaller to remove all registry entries etc from trend.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
January 25, 2011 at 15:42:28
Actually Trend Micro is not installed on the computer at all it is nothing more than advertising that Compaq has allowed to run anytime you restart your computer. Trend Micro used to provide a link to remove that crap from popping up every time you restart. the computers that have this are older a like the sr1403wm and similar models. Revo is not going to remove it. I removed everything in scheduled task opened misconfiguration turned off scheduled task and removed everything from the start up menu except my anti virus and viola it no longer is an issue. if Trend Micro would add that ad removal software back on there site it would be a plus for the old Compaq computer users that restore back to factory settings.

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#7
January 25, 2011 at 15:58:40
I don't think Trend Micro itself is one of the bad guys. If it is not Compaq advertising then it is probably some impostor, in which case (if all else fails) try running the freebie MalwareBytes. It is particularly good at removing bogus stuff.

We all live on a ball.


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#8
February 1, 2011 at 22:03:43
AArdvark is correct but it is centered around Spysubtract which later became Trend Micro. In the start up I only removed the SpySubtract and the ad in IE for TrendMicro ceased. Of course the other option is to remove SpySubtract using Add/Remove Programs.

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