Solved How do I know if hack fix is legitamate

Hewlett-packard / PAVILION
March 1, 2018 at 14:02:47
Specs: Windows 7, Intel Pentium D 925
My browser locked up with warning that my computer was hacked. I could not get rid of audible warning that my computer had been hacked and I had to call number to solve the problem. I tried to close the tab, did a reboot all to no avail. So I called the number provided--it sounded legitimate as they tried to solve my problem. They finally said the problem could only be fixed with a level 9 tech. The level 9 support worked for a very long time for a $399.99 fee and a one year warranty. They also claimed they were Microsoft Certified Professional. How do I kow if this was all legit and if the company called "Micro Network Care" is a legitimate company.

I could stop payment on my credit card, but... Thanks for any advice. Uncle Dewey


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✔ Best Answer
March 1, 2018 at 15:14:08
"$399.99 fee and a one year warranty"
As soon as money is requested, that is a very big signal, as you know, we can get your comp into shape for Free.

I have to go out today, lets see what this shows as installed. Uninstall Micro Network Care if it is there.

Geek Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/GeekUn...
http://www.freewarefiles.com/screen...
http://www.geekuninstaller.com/
Just Double click on the program you want to uninstall. If it opens a web page, close it & then wait for it to present the 2nd step.

Next step: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
https://toolslib.net/downloads/view...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif



#1
March 1, 2018 at 14:17:23
"How do I kow if this was all legit and if the company called "Micro Network Care" is a legitimate company"
It's a scam, Google it.

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#2
March 1, 2018 at 14:48:00
I did Google it, but did not get any info that Micro Network Care was a scam.

Uncle Dewey


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#3
March 1, 2018 at 14:57:54
It sounds like you have Micro Network Care installed.

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Related Solutions

#4
March 1, 2018 at 15:05:27
So what do you think? Is this a legitimate company and charge or should I cancel the charge on my credit card. If it is a scam I need to cancel the card as they have all of my info to put another charge on my card. I do have extra things on PC, such a CCleaner Professional,and theoretically a one year warranty.

Uncle Dewey


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#5
March 1, 2018 at 15:08:47
I also have Hitmanpro.

Uncle Dewey


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#6
March 1, 2018 at 15:14:07
Be careful... “very careful”...

Stop the payment... Think for a moment.. even a few...

Your browser locks up and a phone number appears offering help - for a price...

This is either a clever con trick, a nasty sales trick, or worse... As Johnw advises - it’s a scam... In some ways similar to one exploiting Yahoo third-party support services.

Yahoo farmed out a lot of tech support and the number they used to post a year or two back was to an outfit in India. You phoned a US style free phone number and they answered... They would offer to scan your computer, inevitably finding more than a few things to do - for a fee. They would (still do???) try to sell you a one year deal for support etc... All the utils they use are freely available on the web; many often referred to and recommended here. Johnw is one (of several here) who can help you fix tne problem if it still persists...

Again stop the payment now; and don’t fall for similar con tricks and scams in the future.

Download latest version of ccleaner on another computer (to a flash drive); also another browser (Fire Fox perhaps). Plug the flash drive into affected compute and run the new version of ccleaner and let to do everything it offers. Then install Firfox as an alternative browser for possible use in dealing with the scam software?

Get a Rescue Disk; boot your computer with that, and then scan the system fully for pests. Kaspersky, Sophos, Avast etc. all have free Rescue disks which are Linux based and include a virus/malware utility.

message edited by trvlr


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#7
March 1, 2018 at 15:14:08
✔ Best Answer
"$399.99 fee and a one year warranty"
As soon as money is requested, that is a very big signal, as you know, we can get your comp into shape for Free.

I have to go out today, lets see what this shows as installed. Uninstall Micro Network Care if it is there.

Geek Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/GeekUn...
http://www.freewarefiles.com/screen...
http://www.geekuninstaller.com/
Just Double click on the program you want to uninstall. If it opens a web page, close it & then wait for it to present the 2nd step.

Next step: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
https://toolslib.net/downloads/view...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif


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#8
March 1, 2018 at 15:22:22
"Micro Network Care"
http://micronetworkcare.com/
Even though it has a website, for them to tell you that you have been hacked is very suspicious & just a money raiser.


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#9
March 1, 2018 at 15:25:41
Yesh!!!!!! Or some term form my Jewish friends use. I "fell" because I was unable move on as the "bug" had locked up my computer. I soon as I pick up my car and pay the bill I will cancel my credit card. And then work on that long list of things to do.

Back later, Uncle Dewey


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#10
March 1, 2018 at 15:37:21
"I "fell" because I was unable move on as the "bug" had locked up my computer"
Something on your comp has let them in & they have locked your comp.

Lets work on the infection side of things first.


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#11
March 1, 2018 at 18:48:00
I can't believe people fall for this stuff. Did you let them install software to remotely access your computer too?

Do you have a 2nd computer you can use temporarily? This one should be unplugged from the network/internet until all the infections are removed. Which AV program are you using? Do you have CCleaner installed? If you don't, download & install CCleaner-Slim. If you already have it, have a look at the Uninstall list, arrange by Install Date, then see what what recently installed. Also, look at the Startup list - disable anything that's suspicious. Run both the cleaner & registry scanner & remove everything they find. Then run AdwCleaner. Reboot after the cleaning(s).

https://www.ccleaner.com/ccleaner/b...
https://www.malwarebytes.com/adwcle...

message edited by riider


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#12
March 2, 2018 at 09:25:32
Hi Riider,

I too can't believe that I got scammed. I was locked to one tab in my browser tab, and could not do anything--not even get on the web to ask how I can get around the lock. After all the damage was done, I wondered if I could use Firefox Safe Mode, but could not get to the Options to try, but maybe if I had started Windows in Safe Mode I would have been able to delete the Tab, but,,,,,it's too late now, I have Uninstalled all the programs that were installed on the date of the problem. My Startup looks good. My credit card was deleted, and a new one will be here today or tomorrow. I'll be running Ccleanear & Malwarebytes very soon and will run ADWware once again. I need to alert my WiFi tech in case others had the same thing. Alas, but it did take about 35 years to get stung....at 90 I could be safe before it happens again, but if not, I'll try all Safe Modes to rid me of the problem,

Take Care, and thanks a bunch, Uncle dewey


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#13
March 2, 2018 at 09:26:27
You put scam in the search string:
https://www.google.co.uk/search?cli...

Don't respond to pop-ups that suddenly appear on your screen (or phone calls that say your computer, ebay, PayPal, bank account etc. has been compromised). One of mine is to not trust any website that has Trustpilots name on it. If anyone has to tell you to trust them then don't.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#14
March 2, 2018 at 11:44:23
"I was locked to one tab in my browser tab, and could not do anything"

Everyone panics when this happens, especially when the alarm bell goes off, that's what the scammers count on. All you had to do was close the browser & then run the cleaners. If it wouldn't close by clicking the "X", you should have been able to close it using Task Manager by pressing Ctrl+Alt+Del or by right clicking on the Task Bar & selecting "Start Task Manager".

Which AV program are you running? Whatever it is, it's apparently not doing a good job. BitDefender Free Edition is considered the best of the freebies. Norton & McAfee are a waste of money.

https://www.technadu.com/bitdefende...
https://www.thebalance.com/bitdefen...


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#15
March 2, 2018 at 16:48:03
I could have done a lot better. I did close Firefox, but my tabs are set to come back when reopening Firefox--my tabs are set to come vack on so I could have opened a second version of Firefox and reset that option. I am being punished for my missteps that could have prevented the problem. I'm getting close to being back to speed, although I had to order new credit cards which is a bummer.

Hopefully I'll be smarter next time--if confused maybe take a break while thinking about the problem and possibly and maybe the obvious will come to mind.

Uncle Dewey


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#16
March 5, 2018 at 15:29:25
Don’t beat yourself up over this. You survived, and learned a few useful things on the way; and likely others have too, and more will anon should they find this thread via Google.


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#17
March 6, 2018 at 09:25:32
Yeah uncledewey a big one nearly got me around the throat recently. I dropped guard because it looked exactly like a response to something I was immersed in at the time and I nearly let it through. Fortunately I was experimenting with MS Controlled Access feature (Win 10) which prevented it going all the way.

Always pop back and let us know the outcome - thanks


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#18
March 7, 2018 at 13:28:47
"I’ve been ripped off 4 times already"

I think you'd better tear up your Mensa application.


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#19
March 7, 2018 at 14:25:59
Your reply brought a smile to my face!!!! {:-))) Uncle Dewey

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