how do i get rid of this warning box warning computer at hig

March 7, 2016 at 20:12:50
Specs: Windows 10
WARNING WARNING WARNING computer at high risk. please contact Microsoft technician immediately for rescue at usa toll free + 1 888 688 2154 this message will not go away. what do I do?

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#1
March 7, 2016 at 20:51:29
Run these (copied from another post but appropriate here):
AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Others will be by to review your results and make other suggestions, this will get you started though.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#2
March 7, 2016 at 21:30:57
That number is associated with something called 'Windows Premium Services':

http://www.windowspremiumservices.c...

and not associated with Microsoft. It may be legitimate--something that came preinstalled on your computer as a trial version. They imply a connection with Dell and HP but who knows. So besides running the malware and adware scans already recommended you might see if it's software you can uninstall by normal means.


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#3
March 8, 2016 at 07:11:02
.... and don't be tempted to ring that phone number, it's a scam.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
March 9, 2016 at 00:42:04
You might remove the unwanted program, extension, and clear the cookies. However, the best way to remove this popup could be using the antivirus or antimalware program.

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#5
March 9, 2016 at 07:44:54
All you have to ask yourself is does any legitimate business say this:
"WARNING WARNING WARNING computer at high risk. please contact Microsoft technician immediately for rescue".

If you want to go further then ask yourself who might be out there monitoring traffic in order to send those messages to you?

It's funny that this type of outfit always have a white coated woman on their pages. This one differs in only one way, the woman usually wears spectacles.

Always pop back and let us know the outcome - thanks


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