how do I get rid of virus?

Dell Studio xps 7100 desktop computer (a...
August 22, 2010 at 13:10:21
Specs: Windows XP
My google webpage keeps getting redirected by . I have been running AVG and it didn't detect it. I tried to run housecall launcher and it wouldn't load. What should I do?

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August 22, 2010 at 14:00:12
Hi, have you tried scanning with Malware Bytes?.. If not, download it, and then update it and post a log for myself or another member to look over:

Before scanning with Malware Bytes, please download and run Rkill found here: , after Rkill finishes running, please DO NOT reboot, as this will cause whatever redirects and problems to start again (You have a variation of a Rootkit).

You may be able to stop the redirects temporarily by disabling Javascript in Internet Explorer, and Firefox. In Firefox you can do this by going to:

1) Tools.
2) Options.
3) Content.
4) Look for the "Disable/Enable Javascript" check box.

In Internet Explorer you can disable Javascript by going to:

1) Tools.
2) Internet Options.
3) Security tab.
4) Custom Level.
5) Look for the "Active Scripting" check box.

After running Malware Bytes, please do a scan with Gmer and post a log from it which I or another member will over look. (which is a Rootkit detector/scanner):

Please follow the steps to run Gmer carefully!

The steps to run Gmer on the page will be at number 8: "Create a Gmer Log" and will be in figures (pictures) 9 to 14.

Helpful tips before getting started:

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