How do I get rid of a window headed

Apple Ipad air 9.7" 16 gb wi-fi silver t...
January 13, 2015 at 11:27:33
Specs: Macintosh
How do I get rid of a window headed Nothing happens when pressing OK button. I've pressed it 100 times and the window just reappears. This suddenly appeared on my iPad Air when browsing the internet

The full window is as follows:

****IOS Crash Report ****
IOS crashed previously due to
unwanted websites visit. There is a
problem with the configuration of your
IOS. Please call Member Technical
Support at 0800-411-8004.Click on Ok
this will attempt to send a crash report
to Technical Support Team. Call now
Tollfree 0800-411-8004


message edited by LWestiPad

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January 13, 2015 at 13:55:25
It's spam, try turning Aeroplane On & Off.

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January 13, 2015 at 14:06:36
Thanks for the reply Johnw. I tried turning Airplane Mode on but the window's still there and won't go when pressing OK. Turned Airplane Mode off and tried again but without luck.

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January 13, 2015 at 14:15:49
Can you run Windows programs on your ipad?

This is what I had in mind as a starting point.

Here are the first 2 steps, there will be more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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Related Solutions

January 13, 2015 at 14:37:50
Thanks again. I've finally resolved the problem. I turned on Airplane Mode, in Safari I cleared History and Website Data, turned Airplane Mode off. Now the offending window has gone and I can use Safari again.

Thanks again.

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January 13, 2015 at 14:46:52
"I turned on Airplane Mode, in Safari I cleared History and Website Data, turned Airplane Mode off"
Nice work.

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January 16, 2015 at 16:28:51
I'm trying to do this but am struggling.
I can go to settings and turn on airplane mode but still cannot remove!
I can't seem to get onto history to clear this either????

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January 16, 2015 at 16:51:46
mobile phone Safari clear History and Website Data

Clear information from your device

To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

To visit sites without leaving a history, turn on private browsing.

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February 20, 2015 at 08:21:47
I had the exact same problem, I went into settings, then safari, then clear history and to be safe clear cookies and data aswell, solved issue straight away :-)

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February 20, 2015 at 15:33:53
I guess the myth that Apple products are not susceptible to virus and malware has been blown away.... Not that I wish bad on them in any way. Just makes the playing field a little more level when Safari can get this annoying attack since most are aimed at Windows OS'.

You have to be a little bit crazy to keep you from going insane.

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