How do I deal with this MSE error message?

Shuttle / Mv42
May 29, 2018 at 19:28:59
Specs: W7 Pro, svc pk 1, i3-2120, 3.3GHz/4.0 Gigs
Just last night I used the Avast Uninstall Utility in safe mode (per the instructions) to delete Avast Free from our shared computer (wife and I). I got tired of all the prompts to "try this", "add that", etc.

What finally motivated me to take this step was the fact that while I was diddling around I saw that "MSE" seemed to still be working on this computer, which surprised me, since my understanding is that you can't have two antivirus programs running on the same computer, or they'll interfere with each other.

So, since MSE seemed to be still alive, I just went ahead and used the utility to delete Avast.

Afterward, when the computer prompted me to restart, I got the following message:

So, if MSE isn't working properly, and I'm "not protected" at this time, how do I get MSE to work, OR,, is there another free anti-virus protection I should use, to be safe?

Actually, I just re-read the error message, and recalled that when it was time to restart the computer, after running AvastClear, it shot me the message, defining MSE as an "incompatible anti-virus", and "strongly recommending" an "uninstallation" for MSE.

It then asked if I wished to restart, or do it later. I restarted.

Now granted, this was a message from Avast, possibly in its "death throes" from having run Avast Clear, so maybe it was somewhat "bogus", eh?

Actually, I think I'll go have a look to see if MSE is still running, before I "freak". BRB.

Well, to my embarrassment, MSE is still operating.


message edited by OldSchool

See More: How do I deal with this MSE error message?

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May 29, 2018 at 19:44:13
For my computers I use Webroot Secure Anywhere but you do have to pay for it.
You can get decent deals on multiple licenses if that helps and sometimes there are even specials on Newegg so your first year or two is really cheap.

Others will probably be by soon with other suggestions so stand by.

I had used Avast on other computers for a while but after the first few years they did become annoying with their pop ups, notices that they were still working for you, notices they were updating, notices that they were scanning, and the annual reregistering it and trying to get you to upgrade to pay.

You have to be a little bit crazy to keep you from going insane.

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May 29, 2018 at 20:08:15
Make sure both AVAST & MSE are completely uninstalled, do a cleanup by running CCleaner-Slim, reboot, then install BitDefender Free Edition. You will have to register an email address but other than that, no nagging.

Here's a recent review:

message edited by riider

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May 29, 2018 at 20:15:06
"Well, to my embarrassment, MSE is still operating"
That is what I use on W7.

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May 29, 2018 at 20:15:53
I tend to favour Bitdefender too both for Windows and Mac systems. The freebie version is just fine.

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May 30, 2018 at 15:27:34

Think, for now, I'll go with the advice to uninstall MSE and go with Bitdefender.

I've already used AvastClear, so that means Avast is uninstalled. (?)

I don't know how to uninstall MSE. Do I do it in "add/remove programs"? or is there a unique uninstaller?

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May 30, 2018 at 16:52:10
"I don't know how to uninstall MSE"

When you install Bitdefender, it will relegate MSE to the sidelines, the same as Avast did.

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May 31, 2018 at 14:11:24
Do NOT "relegate MSE to the sidelines", get rid of it completely.

Use CCleaner-Slim like I suggested in response #2. Not only can it be used to clean up accumulated internet garbage & the system registry, but it can also be used to manage startup apps & uninstall programs.

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May 31, 2018 at 15:05:53
Sounds like a plan. CCleaner it is.

After I'm done with MSE, I'll install BitDefender

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May 31, 2018 at 16:52:52
OldSchool: I used the Avast Uninstall Utility . . . to delete Avast Free
*Looks at screenshot*
*Sees Avast message box with Avast icon*
I don't think you got all of it.

How To Ask Questions The Smart Way

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June 1, 2018 at 11:44:36
The screenshot was taken at the end of the process to uninstall Avast, when Avast Clear prompted to restart. After the restart, Avast was gone.

I just couldn't understand why I got the message defining MSE as an "incompatible antivirus", unless, as a last gasp, it simply had to diss on MSE, a competing product.

At any rate, I did uninstall Avast, seemingly with success, after the restart.

Now it's on to uninstall MSE and install BitDefender.

Sometime soon.

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June 1, 2018 at 15:45:44
I forget if the Win7 version of MSE does it, but the equivalent in Win8 and on only becomes active when it doesn't detect any other known antivirus. If MSE does do that, it'd explain what you're seeing. Towards the end of the uninstall, MSE says, "Avast was here, but now it's gone. I better step it up and protect the PC." Avast notices MSE becoming active, "There's another AV running! I better put up a scary error message!" Then you reboot, Avast is no longer running, and MSE goes about its job protecting the PC.

How To Ask Questions The Smart Way

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June 2, 2018 at 20:06:57
Seems logical.

Whatever the case, now I've dismissed both MSE and Avast, and installed BitDefender.

My bits are safe again.

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