How can I clean Windows Safeguard Utility

May 22, 2011 at 16:36:17
Specs: Windows 7
Windows Safeguard Utility was supposed to fixed my shell32.dll error days ago,and I realised it was a big mistake,I just cannot uninstall it now.
then how can I get rid of it?
thanks for your help.

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May 23, 2011 at 03:10:27
If you do a Google search for the program you'll find loads of information about how to remove it. Essentially you restart in safe mode, use Malwarebytes to find the nasty files and then use CCleaner to get rid of any remains and to check that it has been removed from startup.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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May 23, 2011 at 06:19:05

The >Windows Safeguard Utility< is a fake program that infects your computer.

It starts before the Windows Desktop appears, so, to access the Desktop, allow the program to do it's fake scan.

Press OK at the fake scan, and when it is finished press the Fix Errors button.

At the Update Manager screen close the program by clicking on the [X] at the top right of the Windows Inspection Utility.

Now you can get to the Desktop, for now.

If the infection does let you download files on the infected computer, download the files/programs requested below to a clean computer and then transfer them to the infected computer. You can use a USB flash drive, or other removable media (CD/DVD, external drive).

Next, download iExplore.exe, which is a renamed copies of RKill:

[If the file does not download, paste the following, >without the quotes or brakets<, in the address bar of your browser:

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Once your Desktop has returned the first thing we need to fix a Windows Registry value.

To fix the Shell entry, download the following Shell.reg file:

[If the file does not download, paste the following, >without the quotes or brakets<, in the address bar of your browser:

Save the file to your Desktop.

Locate the shell.reg file on your desktop and double-click on it.
When Windows asks if you would like the data to be merged, allow it to do so.

Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.

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