Help with Security Tools virus removal....

November 26, 2010 at 12:18:42
Specs: Windows XP Home SP3, Intel Core2 Duo/0.99 GB
My daughter's laptop has the Security Tools virus on it and I would like some help to remove it? I have downloaded the exeHelper to the desktop and I ran it, but I cannot get the log file to open with any software. It seems this virus has disabled a lot of stuff. So I am copying the exehelperlog file contents onto a thumb drive and working back and forth between her computer and mine. I would log in to this site on her computer, but I wouldn't be able to open and copy results from her computer because text programs like word or notepad won't open.

The details of her laptop are as follows:
Windows 7 Home Premium
Intel Core i3 CPU M330 @ 2.13GHz
4.0 GB
64 bit operating system

I included these details, because I noticed when assembling this question, that your site tracked the OS and CPU/RAM info of my computer and not her laptop.

Here are the contents of the exehelperlog file. FYI I ran it twice. Not sure if that ruined anything or not.
exeHelper by Raktor
Build 20100414
Run at exeHelper by Raktor
Build 20100414
Run at 13:46:31

Thank you for any help you can give.
Cindy


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#1
November 26, 2010 at 12:22:24

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#2
November 26, 2010 at 17:24:00
So far, I have been successful........I think. I have managed to operate in Safe Mode, and run through the list of items in your post, including: the cleanmgr, RemoveFakeAntivirus, Malwarebytes, HiJackThis, and SuperAntiSpyware. I have been working in regular mode and not Safe Mode and have not had the Security tools program pop up on me over and over again. I can also use the programs that weren't working before. The only thing I haven't run is the ComboFix program. Should I still do that? I am worried about doing it with all the warnings they give about running it without having a helper specifically telling you to do it and to make sure a helper can help decipher the log file. Also, I have run the other programs and haven't posted any log files. Should I do that? If I do that, would you be able to tell me if there are some additional files or malware still showing up and what would be okay to delete? Or would I possibly be safe being at the point that I am at now without doing anything else?

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#3
November 27, 2010 at 08:38:42
You can go to this forum, you have to create an account with them but its Free.
http://www.bleepingcomputer.com/for...

They will give you specific instructions if needed to rid your system of any threat. They may also request you to send certain log files to them. As for combofix I would still run and save the log file just in case its requested. Usually only takes about 10 minutes to run. Usually after all of this I would say your system is safe to use.


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