Help with Security Tools virus removal....

November 26, 2010 at 12:18:42
Specs: Windows XP Home SP3, Intel Core2 Duo/0.99 GB
My daughter's laptop has the Security Tools virus on it and I would like some help to remove it? I have downloaded the exeHelper to the desktop and I ran it, but I cannot get the log file to open with any software. It seems this virus has disabled a lot of stuff. So I am copying the exehelperlog file contents onto a thumb drive and working back and forth between her computer and mine. I would log in to this site on her computer, but I wouldn't be able to open and copy results from her computer because text programs like word or notepad won't open.

The details of her laptop are as follows:
Windows 7 Home Premium
Intel Core i3 CPU M330 @ 2.13GHz
4.0 GB
64 bit operating system

I included these details, because I noticed when assembling this question, that your site tracked the OS and CPU/RAM info of my computer and not her laptop.

Here are the contents of the exehelperlog file. FYI I ran it twice. Not sure if that ruined anything or not.
exeHelper by Raktor
Build 20100414
Run at exeHelper by Raktor
Build 20100414
Run at 13:46:31

Thank you for any help you can give.

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November 26, 2010 at 12:22:24

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November 26, 2010 at 17:24:00
So far, I have been successful........I think. I have managed to operate in Safe Mode, and run through the list of items in your post, including: the cleanmgr, RemoveFakeAntivirus, Malwarebytes, HiJackThis, and SuperAntiSpyware. I have been working in regular mode and not Safe Mode and have not had the Security tools program pop up on me over and over again. I can also use the programs that weren't working before. The only thing I haven't run is the ComboFix program. Should I still do that? I am worried about doing it with all the warnings they give about running it without having a helper specifically telling you to do it and to make sure a helper can help decipher the log file. Also, I have run the other programs and haven't posted any log files. Should I do that? If I do that, would you be able to tell me if there are some additional files or malware still showing up and what would be okay to delete? Or would I possibly be safe being at the point that I am at now without doing anything else?

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November 27, 2010 at 08:38:42
You can go to this forum, you have to create an account with them but its Free.

They will give you specific instructions if needed to rid your system of any threat. They may also request you to send certain log files to them. As for combofix I would still run and save the log file just in case its requested. Usually only takes about 10 minutes to run. Usually after all of this I would say your system is safe to use.

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