|Hello, a day or two ago, a window popped up on my laptop screen (apparently a message from Windows) telling me I had a multitude of viruses on my computer, but if I clicked on the link provided, that would resolve the problem. I have McCafe so ran a full scan, however, no viruses were found so I just closed down the 'Windows window' that had appeared. |
Since then, all of my USB ports have stopped working, and a message has been coming up telling me that the USB device is not recognized and that it has malfunctioned. However, this is happening with every device I try. I went onto various forums and ran recommended programmes which told me that there was a multitude of errors on my computer, but that if I paid them all would be fixed and well.
When I look on the computer system and scan for driver updates, it tells me that the drivers are up-to-date despite what these other programmes told me online (the ones asking for money).
This is incredibly frustrating especially as I do not have great knowledge about computers. Can anyone please help??? Thank you in advance!