HELP needed urgently, keylogger suspected.

April 12, 2013 at 00:13:49
Specs: Windows 7

I have a lot of folders on my computer that I have no idea what they are. A lot of them are empty while others have one or two files in them. I've noticed a lot of .log files too. I'm guessing that most of these are temporary files and such? It's getting annoying because the computer slows down, pages change unexpectedly, like now, ipconfig shows IPv4 and IPv6 addresses, a subnet mask and a default gateway, and viruscans NEVER find any malware. I don't know what to do about it? Is there a certain way I should file all of this? There are even files in my documents that I have no idea what they are. I am the only person who uses this computer if that matters. Any help is greatly appreciated! And I have NEVER shared files.

See More: HELP needed urgently, keylogger suspected.

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April 12, 2013 at 03:31:18
Lets do some serious checking.

1: Download & run Unhide
A introduction as to what this program does.
For those of you who no longer have the %Temp%\Smtmp folder, you will not be able to use Unhide to restore your Start Menu items. With this in mind, I have created some scripts to restore the default Start Menu for specific versions of Windows that I have access to. You can view the available versions below. I will be adding more as time goes on.
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run, it does take some time, be patient. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt. Let me know if it dosn't produce a log please.

2: Reboot

3: Run ESET Online Scanner, Copy & Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You may have to download ESET from a good computer, put it on a thumb drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.

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April 14, 2013 at 23:17:35
I do not seem to be getting any replies from you. Last query was how do I return my laptop to as IPv4 as possible. 15APR13

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April 19, 2013 at 03:05:35
19APR13 - This is the FIRST email I have received from you since 12April. Script errors, loads of dlls, unable to find to uninstall some programs, not to mention pages changing on their own and the odd key not typing right, it feels like my computer is just a fake shell, and I am connecting to the internet through that shell. What must I do to remove all these programs, gateways, script errors, DLLs and get MY laptop back? And viruscans NEVER finding anything.
I AM NOT and have NEVER been a networker.
Thank you. Regards, Anna

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April 25, 2013 at 06:37:45
if you don't have any valuable data on it then you should do a full format and reinstall the os.that should fix everything.but install a good av program.

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