Help me with this damn malware

December 18, 2008 at 01:02:13
Specs: Windows XP SP2, AMD Athlon X2 2200+| 2Gb
I've run into this unknown malware for two months now I cant get rid of it.
Please Help..

First, I can't update my anti-virus program. I can't accss their website neither (kaspersky).. Actually, I can't access any website that has anti-virus programs.. I can not download almost anything that can remove malware. Lately, I even discoverd that I couldn't defragment my Hard disk.

I have Win XP SP2,I use Kaspersky 2009..

Please Someone HELP ME!!!

See More: Help me with this damn malware

Report •

December 18, 2008 at 04:02:17
Thanks but this does not help.. I downloaded Spyhunter and installed it, but sometihng blocks me from running it..

This also happens with Hijack This, and any program that removes malware...

What should I do?

Report •

December 18, 2008 at 05:04:04
First try this:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and click the + sign to the left, you should see something like TDSSserv.sys in that list.
Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer.

If that did not work go start > run type cmd and press enter or ok.
type ipconfig /flushdns (The space between g and / is needed)

Then press Enter, type Exit, press Enter again, Try to connect to the internet.

If that did not work try Safe Mode with Networking. Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select Safe Mode with Networking, then press "Enter".
Choose your usual account.

Please download Malwarebytes' Anti-Malware from one of these sites:



1. Double Click mbam-setup.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

Please download and install the latest version of HijackThis v2.0.2:

Download the "HijackThis" Installer from this link:
Hijack This

1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

If you have trouble installing or running MalwareBytes or Hijack This do the following:

If you got them downloaded rename the setup file then try installing them again.

Right click the mbam-setup.exe file> click rename> rename it something.exe then try to run it. If it installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename the mbam.exe file then try to run it again, if still no luck rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

For Hijack This rename the Hijack This.exe file to something else and try installing it again.

If renaming did not help you can download malwarebytes and Hijack This to a cd or usb jump drive from an uninfected computer then run them on the infected computer.

Report •

December 18, 2008 at 08:04:19
I followed your first step and disabled that Non plug and play driver, and it seems it works!! I can update, defrag,!
Thanks to you I believe I removed that stupid malware!!

It was so easy! You're a genious jabuck!
Thanks mate! Thanks..

Report •

Related Solutions

December 21, 2008 at 04:59:05
I have just read through this post and it's exactly the same problem I have been having, so I will try all the recommendations in the replies here and see how I go!

Report •

January 17, 2009 at 22:29:23
Try this. its tested and proven. download and run smitfraudfix and smitrem, follow the steps here:

Report •

Ask Question