Help me to fix Windows Troubles Solver

May 30, 2011 at 17:02:43
Specs: Windows 7
My 7 system is in Windows Troubles Solver trouble now.I couldnt open up my KIS2009 to scan the system,even I could not enter safe mode.
How can I do then?
Thank you for your help there.

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May 31, 2011 at 05:07:09
System restore is best option when safe mode is unusable. If you have data on that drive that you need, back it up first, then run system restore.

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May 31, 2011 at 11:57:39
Can you boot into Windows, but can't get past the Windows Troubles Solver malware?
If that is the situation, do the following:

-The Windows Troubles Solver infection starts before the Windows Desktop appears.
-Let it perform its fake scan by pressing the OK button to do so.
-When prompted to fix all the errors, press the Fix Errors button.
-At the Update Manager screen, close the program by clicking on the X at the top right

Once you close the program, your Windows Desktop loads normally.

Now, download iExplore.exe, which is a renamed copy of RKill:

[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Next, if you need to get the Windows Desktop displayed properly if you reboot, do the following:

Start Task Manager (Press: Ctrl Alt Delete simultaneously)
In the Task Manager prompt, click on File (upper left) and select New Task (Run...) from the menu.

In the Create New Task, Open area, type Explorer.exe
Press: OK

You should be back at your Windows Desktop.

Once your Desktop has returned the first thing we need to fix a Windows Registry value.

Download the following Shell.reg file:

[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:

Save the file to your Desktop.

Locate the shell.reg file on your desktop and double-click on it.
When Windows asks if you would like the data to be merged, allow it to do so.

Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.

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