Solved Help for virtually unusable laptop clean-up

July 22, 2018 at 02:51:17
Specs: Windows 7 Home, Intel(R) Core(TM) i7-860 quad-core processor, 6GB DDR3-1333MHz SDRAM
I have a 2007 HP laptop. The model name is: Pavilion dv4 Notebook PC. The processor is:
Intel(R) Core(TM) i3 CPU M350 @ 2.27GHZ. It has Windows 10. It is a 64 bit system.
The laptop has become progressively slower and now is virtually unusable. I am writing this from another computer!
My laptop will still boot-up, but that is about it. Not too long ago I have also got a pop-up in which somebody was saying that there was a problem with my computer and I needed to call a phone number and 'their engineers will fix it'.

A few months ago Computing.net helped me to clean up my desktop. I was wondering, if I could get the same help also for my laptop.


Thanks


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#1
July 22, 2018 at 04:46:35
✔ Best Answer
My laptop will still boot-up, but that is about it. Not too long ago I have also got a pop-up in which somebody was saying that there was a problem with my computer and I needed to call a phone number and 'their engineers will fix it'.

As likely you suspected that message is a scam... Very likely you would be either hit by ransomware process or at the least seriously ripped off.

Much of the information provided here for your earlier clean up process will apply equally for your laptop. Do you per chance recall that original post and thus can see it's solutions?

Meanwhile...

run the usual cleaner apps:

adwcleaner: https://www.bleepingcomputer.com/do...

Malwarebytes: https://filehippo.com/download_malw...

ccleaner: https://www.ccleaner.com

Get the free versions of each.

And spybot seems to have been resurrected too; again get the freebie version.

https://www.safer-networking.org

Instal each using the manual/custom option - NOT the proffered/default automatic. Watch for any pre-checked boxes and uncheck all except the one for the utility itself. That way you avoid installing all manner of unwanted stuff and system changes;which you neither need nor want.

unchecky is another useful app to have installed - as it automatically unchecks pre-checked boxes; but still wise to double-check at all times...

https://unchecky.com

Johnw will likely come across here too - as will one or three other regulars from the clean up brigade; very sage types they are indeed...

So besides the above utilities watch for their input.

message edited by trvlr


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#2
July 22, 2018 at 06:52:53
Sounds like you have very poor virus/malware protection. You will likely have to boot off a live Rescue disc & run a full virus scan from outside the Windows environment.

https://www.thepcinsider.com/best-b...


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#3
July 22, 2018 at 10:38:46
I agree. And Malware and Supera, that I was already running periodically on my laptop, could not detect anything.
But could you please advise how I should proceed with the live rescue disc? In other words, what is the step sequence?

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Related Solutions

#4
July 22, 2018 at 13:08:39
Have you any antivirus running in the background all the time, Windows Defender maybe?

Always pop back and let us know the outcome - thanks


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#5
July 22, 2018 at 20:50:14
https://usa.kaspersky.com/downloads...

You have to be a little bit crazy to keep you from going insane.


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#6
July 27, 2018 at 13:19:19
For Pavilion dv4 Notebook PC I will suggest you that if it is bootable boot and check out its performance. You should use Bitdefender Error 1020
This will scan all the app and clean up your laptop and fix all the issue.

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#7
July 27, 2018 at 14:02:29
Noted. Thanks for your suggestion

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