HELP annoying VIRUS pop-ups + PC SHUTS DOWN

February 6, 2010 at 05:46:49
Specs: Windows Vista
Help me, please! Btw I'm a 14-year old Dutch
girl so please keep it understandable (if that's
a word), I really need help.

I have a Dell Inspiron 1525 I run Windows
Vista Home, ask me if you need to know

I use AVG.

Since like a month I keep getting messages
from AVG, they look like this:
They pop up randomly, sometimes 6 times an
hour, sometimes they won't show a whole day
long. It says it found a Trojan Horse and I have
three options.

-Send to quarantaine (I usually choose that
one, but the messages keep showing)
-Go to file (If I choose this one it opens
-Ignore (Doesn't seem like a good idea to me)

The strange thing is, shortly after this
message popped up, I get some random
advertisement pop-up via IE. But I don't use IE
anymore, I prefer Chrome. I haven't deleted IE
yet. Should I? The message looks like this:

A month ago my laptop shut down randomly.
The screen went black en the little blue lights
at front turned off. First I thought it overheated.
but when I turned it back on, there was NO
sign that said something like 'windows didn't
shut down correctly blabla..'. Doesn't that
mean it was commanded to shut down? That's
why I think this undeletable Trojan Horse has
to do with it.

HELP ME PLEASE, my computer starts to
shut down more frequently, and it's VERY
annoying if I'm in the middle of some school
project or so.

See More: HELP annoying VIRUS pop-ups + PC SHUTS DOWN

February 6, 2010 at 07:11:35
Run the following two scans to start with and we can better determine whats going on with your pc.

Please run RSIT.exe by random/random and post its logs.

Download random's system information tool (RSIT) by random/random from the following link and save it to your desktop.


1. Double click on RSIT.exe to launch program.
2.(Vista Users Only) Right click on the RSIT.exe icon and select "Run as Administrator" to run the program.
3. Click Continue at the disclaimer screen.
4. Your firewall may alert you that RSIT is requesting Internet access. Please allow it.
5.Once it has finished, two logs will open: log.txt<-- this will be maximized and info.txt<-- this will be minimized. Both logs will be located at C:\RSIT.exe.

Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

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