have virus cant get rid of

June 11, 2012 at 18:58:26
Specs: Windows Vista, 1gb
acer aspire 3690 erecovery missing need to restore computer

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June 12, 2012 at 04:58:06
eRecovery allows you to create a set of set of recovery CDs when the laptop is new in case you can't get into Windows to run it, or if the hard drive fails, or if you decide to delete the Recovery partition. Did you create this set of CDs?

If yes, just set your laptop to boot from CD drive, then boot from the first CD in the set.
Recovery will start automatically.

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July 23, 2012 at 14:11:37
Hi timba350,

In response to your query this is a virus infected your system ,please follow these steps.
1. Boot your computer into safe mode with networking.
2. Click on the start button open run window and in the run window type this . http://download.bleepingcomputer.co...
3. After http://download.bleepingcomputer.co...
4. After these two scans please run……..Malware bytes and super anti spyware ……..scans from www.filehippo.com down load these programs and run these scans.
5. Run CC Cleaner
6. If there is An anti VIRUS already installed please uninstall and then Reinstall the Anti virus.

Please let us know the status.

Thanks & Regards
Dell Social Media Responder

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