|After #1 see if you can install this:|
(green Download button top right - not anything else on the page)
Best try to Save he download then double click the saved file to Install it. Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.
If it won't download or you can't get to the website, download the file on another computer an burn it onto a CD-R rather than a flash drive, so that the virus cannot be transferred onto the media. Copy the download from the CD to this computer and double click it to run it, or even double click the file on the CD.
Please copy/paste the log on here.
Note that I'm guessing that you have a CD drive but we don't know if this is a netbook, laptop or PC. Let us have the make and model number please.
Always pop back and let us know the outcome - thanks
message edited by Derek